Operations Associate
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Ada Diamonds
San Francisco, CA, USA
Job Posted:
23 days ago

Operations Associate

We are seeking an Operations Associate for our San Francisco office. This is a unique opportunity to join a rapidly growing luxury jewelry startup. The role offers significant growth potential, competitive salary plus stock options, and the joy of delivering stunning bespoke lab diamond jewelry to a sophisticated clientele.

Ada Diamonds, based in San Francisco, is an online custom fine jeweler and the leading luxury retailer of lab diamonds. Our unique online Concierge model combines the ease, transparency, and flexibility of an online retailer with the high-touch, client-focused model of a private jeweler.

Known for our incomparable customer service and quality, the Ada Diamonds team consists of driven, focused individuals that strive for excellence and love to deliver stunning jewelry to appreciative clients. We are searching for candidates with similar tenacity, grit, empathy, and appreciation for quality.

As an Operations Associate, you will assist Ada’s entire sales and production cycle:

Performing intake, inspection, videoing, and/or photographing diamonds & jewelry
Supporting our Inventory Manager by organizing and managing inventory
Shipping loose diamonds & finished jewelry to clients
Measuring and inventory of all fancy and round melee
Supporting the process of shipping fabrication orders, inner office shipments and diamond returns
Preparing our SF showrooms and main space for client appointments
Running errands based on the needs of the team
Supporting office and administrative needs
Office upkeep and maintenance support

The ideal candidate is:

Proud of the quality of her/his work, every single day
Ambitious and willing to get the job done for the good of Ada Diamonds
Operates with a sense of urgency and can improvise and think on his or her feet
Comfortable and not intimidated by working with millions of dollars of diamonds on a daily basis
Exceptionally detail oriented and organized
Able to work in a fast-paced, deadline-oriented environment
Honest, personable, and someone of high integrity
Able to handle multiple workflows and processes
Able to work diligently in a fast-paced, deadline-oriented environment
Works autonomously and proactively

Required Qualifications

San Francisco Bay Area resident
Some college or Bachelor’s Degree required
Ability to quickly learn new tools, technologies, and workflows
Highly proficient with Gmail and Google Apps
Detail-oriented and able to manage multiple projects at once
Excellent written and verbal communication skills
Proficient with Gmail, Google Drive, and Microsoft Office products
Willingness to learn and quickly adapt to new technologies and workflows

Desired Qualifications

No jewelry background is required, but luxury operations or retail experience is preferred
Basic photography experience
Experience with database technologies such as Excel and Salesforce
Experience with communication technologies such as Slack
Logistics & Compensation

Temp to Hire - Full Time Role
Monday - Friday 9am - 6pm (hours may change depending on workload)
This role requires in-person, hands-on time with diamonds and jewelry and is not a work-from-home role
Based out of Ada’s SF location in Union Square
Reporting to Ada’s Head of Operations
Competitive compensation and benefits
Stock options in a rapidly growing early-stage company
Dress code is sophisticated business casual