Landscape Accounts Manager

Landscape Account Manager

The Landscape Maintenance Account Manager serves as the primary contact for their assigned customers, providing direct and indirect supervision for assigned crews.

Key Functions:

· Serve as our clients’ primary contact to ensure customer satisfaction and outstanding quality of work.

· Conduct client meetings and site walk-throughs, upselling present opportunities for enhancements and ensure landscape maintenance operations meet quality and safety standards.

· Oversee a portfolio of maintenance accounts.

· Direct activities on the job site including, but not limited to coordinating workflow, hands on work, and operating a variety of equipment.

· Work closely with all field employees to train and grow them individually and as a team.

· Oversee and direct 3-5 crews, for a total of approximately 12-15 team members.

· Monitor the schedule for efficiencies and deficiencies.

· Execute Spring and Fall cleanups.

· Pruning.

· Recruit, develop and retain strong crew leaders/members with a heavy emphasis on seasonal staffing.

· Provide effective leadership to properly motivate employees and promote a strong company culture.

· Consistently deliver excellent customer service and conflict resolution.

· Ensure that accurate daily crew schedules are maintained.

· Meet short and long-term sales goals through out-of-contract enhancement opportunities.

· Assist in training, managing, and motivating maintenance crew teams.

· Assist management with managing labor hours and quality work.

· Work to address and resolve client issues by evaluating concerns and developing solutions.

Requirements:

· 3-5 years of landscape maintenance account management experience and the ability to deliver on-point customer solutions.

· 3 years’ experience managing crews preferred.

· Prior experience in the landscape industry and local market is preferred.

· Strong plant identification and turf knowledge,

· Experienced use in Microsoft Office and the ability to learn industry programs quickly.

· Valid driver’s license.

· Valid hydraulic license.

· Valid DOT medical card

· Ability to work flexible hours during snow season.

· Highly motivated, self-driven individual who is detail oriented.

· Excellent verbal and written communication skills.

· Time management skills.

· Ability to prioritize and multitask.

· Clean and professional appearance.

· Punctual and dependable.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance
Schedule:

Holidays
Monday to Friday
On call
Weekends
Experience:

Landscape Account Management: 3 years (Preferred)
License/Certification:

Driver's License (Required)
Work Location:

One location
Paid Training:

Yes
Management:

Ops Manager
Company's website:

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Benefit Conditions:

Only full-time employees eligible
Work Remotely:

No
COVID-19 Precaution(s):

Personal protective equipment provided or required
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place