Hotel front desk
Holiday Inn Express & Suites Everett/Lynwood is currently seeking friendly individuals who want to provide excellent guest service.
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
We are have AM shift ( 7am to 3pm), PM Shift ( 3pm to 11pm) and Night Audit shift ( 11pm to 7am)
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent
Experience with hotel reservations software
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Job Types: Full-time, Part-time
Salary: From $17.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Schedule:
Day shift
Evening shift
Monday to Friday
Night shift
Weekends as needed
Ability to commute/relocate:
Everett, WA 98204: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)
Holiday Inn Express & Suites Everett/Lynwood is currently seeking friendly individuals who want to provide excellent guest service.
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
We are have AM shift ( 7am to 3pm), PM Shift ( 3pm to 11pm) and Night Audit shift ( 11pm to 7am)
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent
Experience with hotel reservations software
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Job Types: Full-time, Part-time
Salary: From $17.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Schedule:
Day shift
Evening shift
Monday to Friday
Night shift
Weekends as needed
Ability to commute/relocate:
Everett, WA 98204: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)