Front Office

Tahoe Snowmobiles & Tubing is a Lake Tahoe based, family-owned and operated business. We are looking for a reliable and dedicated employees to join our family this winter for our front office check-in at either one of two snowmobile tracks with possible hours in our main office for phone reservations for the tubing and snowmobiling while assisting with our Tahoe Sport Fishing reservations also. If you have the capacity to work as a team member or alone to achieve expected results then we are looking for you! We want to emphasize that we highly value exceptional performance and believe in recognizing and rewarding it. As such there may be opportunities to advance within the company once you are fully trained and have become an integral part of our company culture.

Are you someone who is:

- Always turning up to work on time with a smile on your face
- Outgoing and can interact well with customers
- Able to work well with others
- Willing to put in the extra effort to get the job done right
- Efficient and organized in the workplace
- Love the outdoors and winter activities
- Has strong communication skills

Essential Duties and Responsibilities:
Summary:
Responsible for carrying out the daily front office duties, including but not limited to: checking customers in, answering phones, handling sales & cash, customers complaints all the way to greeting customers.

Front Office Essential Duties & Responsibilities:
- Responsible for in person reservations/check-in
- Responsible for reservation email accounts
- Presentation/Cleanliness of office
- Working closely with Snowmobile & Tubing track supervisors
- Assist with relieving track staff for breaks
- Assisting in any back office duties
- Have a knack for keeping the calm and camaraderie between the office and track/tubing hill employees as well as disgruntled customers.
- Dealing with customer complaints
- Some days you may be scheduled as a greeter. A big part of this position is making sure all our customers are greeted and understand what they are taking part in and the process to do so.

Office Morning duties:
Count bank/till
Check Daily Slack reports/messages
Check daily reservation to prepare for the day from Farehabor our computer reservation system
Recording forms of payment for reservations
Providing customers with head socks
Providing customers with specific receipt showing number for snowmobiles

Office Closing duties:
Count bank/till/.close out
Confirm next day reservations are accurate and communicate with the managers about how the day went/anything we can do better for tomorrow

Daily Duties:
Making sure all concerns/issues are past on to your supervisor
Staying on top of emails/swell messages/slack messages
Keeping a clean environment
Communicating with office/track supervisors
Making sure our customers receive our upmost patience and gratitude

Required Knowledge and Abilities for our office team:
- Ability to use Microsoft Office programs efficiently if we find you a right fit for our front office/check-in position
- Capacity to work as a team member or alone to achieve expected results
- Ability to handle a variety of responsibilities and duties working in the office

Education and Experience:
- Previous office experience a plus, but not required (again for front office duties)
- Friendliness and customer service professionalism expected
- High school diploma or higher
- Reliable transportation to get you to either of our track locations listed below

If we find that you are the right fit for our company we may have opportunities for the spring/summer at Tahoe Sport Fishing office or Lake Tahoe Boat Company.

We have 3 office locations: Stateline Snowmobiling/Tubing Track (across from the Tahoe Blue Event Center), Lake Tahoe Golf Course Snowmobile/Tubing Track located between Meyers and the Y and our Tahoe Sport Fishing office at the Ski Run Marina where we take both snowmobile/tubing and fishing reservations.