Donalds Construction is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Operator. As a key member of our company, you will play a pivotal role in ensuring exceptional customer experiences, addressing inquiries, and providing support to clients, subcontractors, and internal teams.

Responsibilities:

1. Customer Support: Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely and accurate information about construction projects, services, and company policies.
2. Communication Liaison: Coordinate and facilitate communication between clients, subcontractors, and internal teams to ensure smooth project execution and timely resolution of concerns.
3. Manage Incoming Calls and Emails: Handle a high volume of incoming calls, emails, and other communications professionally and efficiently, maintaining a positive and helpful attitude at all times.
4. Documentation and Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints using the company's CRM or other designated systems.
5. Problem Resolution: Investigate and resolve customer complaints or issues promptly, escalating complex problems to appropriate departments or management when necessary.
6. Product and Service Knowledge: Develop a comprehensive understanding of Donalds Construction's services, offerings, and project details to effectively assist customers and provide accurate information.
7. Team Collaboration: Collaborate with various departments such as sales, project management, and finance to ensure a cohesive and efficient customer service experience.
8. Continuous Improvement: Contribute ideas and feedback to improve customer service processes, tools, and overall customer satisfaction.

Requirements:

• Proven experience in a customer service or related role, preferably within the construction industry.
• Exceptional communication skills, both verbal and written, with a strong focus on professionalism and empathy.
• Proficiency in using CRM software and other relevant tools for customer management and communication.
• Strong problem-solving skills with the ability to handle challenging situations calmly and effectively.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A proactive and positive attitude with a commitment to providing excellent customer service.

Join our team at Donalds Construction and be part of a dynamic and collaborative work environment where your contributions will make a significant impact on our customers' experiences. We offer competitive compensation, opportunities for growth, and a supportive team culture.

To apply, please submit your resume and a cover letter outlining your relevant experience and why you are an ideal fit for this position to ------------ or call (971)357-2022