We’re looking for a Customer Service Representative to assist customers on the phone or at the front counter. Our CSRs serve a valuable role in our utility by providing a positive first impression through friendly and courteous service while performing efficient and accurate transactions.

This position qualifies for a 3% bilingual pay differential for qualified Spanish speakers.

WHAT WILL YOU BE DOING HERE?

• Front-line customer service.
• Assist utility customers by phone and in person regarding changes in service, billing inquiries, payment arrangements, and other utility services.
• Handle cash with confidence.
• Listen to our customer’s concerns and show empathy while resolving their issue.
• Perform work in one of four responsibility areas: cash, service orders, billing, or credit.
• Work is 4 days a week, Monday - Thursday.

THE IDEAL CANDIDATE

• You love helping and connecting with people.
• You have office experience in a complex, fast-moving environment.
• You can multi-task using several windows applications at once while assisting a customer.
• Constant interruptions don’t phase you; you can adapt to change.
• You’re a problem solver who likes to think on your feet and enjoys a challenge.
• You bring a collaborative spirit to the team.
• You are technically savvy, detail oriented, and have a high aptitude for learning new things.

ACCELERATED ADVANCEMENT PROGRAM

MW&L offers an accelerated advancement program, where a CSR can obtain additional step advancements through the accomplishment of competency modules. Movement through the CSR Competencies is based upon satisfactory performance, demonstrated proficiency in knowledge, skills,and abilities at each competency level, and years of service.Before applying, please read the Customer Service Representative job description on the MW&L website in full to learn about the scope of duties and qualifications for the position.

HOW TO APPLY

Please apply through our online application system, and submit a cover letter and resume to be considered. Online application can be found at ------------/career/.

QUALIFICATIONS

Required Education and Experience

• High School Diploma or equivalent.
• Minimum two years of customer service experience.
• One year of experience using MS Office Suite software (Word, Excel) in an office environment.
• An equivalent combination of experience and education may be qualifying.

Special Requirements

• Type 40 WPM.
• Pass a background check.

Preferred Qualifications

• Post-Secondary education is desirable.
• Spanish skills are desirable.

Equal Opportunity Employer

Job Type: Full-time

Pay: $23.28 - $30.63 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• Day shift