Customer Service Manager

Customer Service Manager

Responsibilities:

- Manage customer service representatives and oversee their daily activities

- Develop and implement customer service policies and procedures

- Train new employees on phone etiquette, company policies, and procedures

- Handle escalated customer inquiries and complaints in a professional and timely manner

- Monitor customer service metrics and implement strategies to improve customer satisfaction

- Collaborate with other departments to resolve customer issues and improve overall customer experience

- Conduct employee performance evaluations and provide feedback for improvement

- Stay updated on industry trends and best practices in customer service

Qualifications:

- Strong communication skills, both verbal and written

- Excellent phone etiquette and ability to handle difficult customers with empathy and professionalism

- Strong problem-solving skills and ability to think critically in high-pressure situations

- Proficient in basic math calculations for handling transactions, refunds, and exchanges

- Previous experience in team management or leadership role preferred

- Familiarity with sales management principles and techniques is a plus

Please note that this job description is not exhaustive, and additional responsibilities may be assigned as needed.

If you meet the qualifications above and are looking for an exciting opportunity we encourage you to apply.------------ ext 222