Customer Service
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Customer Service

Coastal Wellness, a licensed medical and adult-use (recreational) cannabis dispensary, welcomes talented individuals with exceptional customer service skills to apply and potentially join our highly-rated team. This is a retail position within the cannabis industry. Availability to work weekend shifts and holidays is expected. The Budtender is responsible for the initial greeting, helping the patient/customer with their individual confidential needs and guiding and educating them on the differences and benefits of our products. Budtenders help ensure a high level of customer satisfaction through excellent product knowledge and sales, is respectful, and builds patient confidence and trust leading to and creating repeat customer loyalty. Strict inventory controls are followed to ensure complete compliance.

All staff must be 21 years of age or older. Background screening through the City of Vista for a Licensed Cannabis Storefront Work Permit is required.

Responsibilities and Duties

Responsibilities include, although are not limited to:

Prepare stations and ensure they are ready to go at opening time
Welcome all guests/patients and help ensure they receive excellent customer service and receive your full attention during their transaction
Be on time for each and every shift
Availability on the weekend and holidays is expected
Maintain fully stocked and clean stations at all times
Assist with running side work, stocking and cleaning during any and all downtime
Complete opening and closing cleaning protocol and ensure organization checklist is followed
Participate in periodic staff meetings
Maintain proper cash handling procedure at all times
Inform the General Manager if any product in inventory is running low
Wear clean logo items for your shift and check that your station is ready and prepared for your shift
Be knowledgeable about anything and everything cannabis related
Know any and all special promotions and daily deals including Weedmaps deals
Participate in staff events
Be knowledgeable and responsible regarding shared content on social media and industry trends
Perform other duties or projects as assigned by Shift Lead, Assistant Manager or General Manager
Qualifications and Skills/ Requirements

Must be 21 years or older
Exceptional customer service skills
Excellent communicator
Precise math skills
Organizational skills
Attention to Detail
Multi-task oriented
Stress management and ability to keep composure
High school graduate. College coursework completion is helpful
Knowledge of cannabis strains, edibles, extracts and current products on the market is a plus
Be clear thinking
Team player who helps promote a positive work environment
Physical Abilities and Demands

Ability to walk and stand for long periods of time during shift
Able to lift up to 25 pounds, and up to 50 pounds on occasion with assistance
Good finger dexterity, and ability to reach with arms and grasp with hands
Ability to adjust eyes to focus and see clearly both long and close distances
Able to speak and communicate effectively
Job Types: Full-time, Part-time

Salary: $15.00 - $15.01 per hour

Benefits:

Employee discount
Flexible schedule
Shift:

Day shift
Evening shift
Night shift
Weekly day range:

Monday to Friday
Weekend availability
COVID-19 considerations:

Coastal Wellness maintains a clean environment and updates the COVID-19 protocols in accordance with state and county mandates

Application Question(s):

Are you 21 years of age or older, which is required to work in this industry?
Do you have reliable transportation or a commuting plan which allows you to meet the requirement of getting to work on schedule and on time?
Are you willing to conduct a background check (Live Scan) with the City of Vista to obtain a required work permit?
Education:

High school or equivalent (Required)
Work Location: One location