Customer Experience Manager
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Capital Automotive group
Colma, CA, USA
Job Posted:
22 days ago

Customer Experience Manager

Customer Experience Manager- Cadillac of South San Francisco

The Opportunity

As an integral member of the leadership and senior management team at a Cadillac of South San Francisco the Customer Experience Manager is responsible for overseeing a team while ensuring the Cadillac luxury brand experience is an unforgettable experience for our customers.

Are you an individual that understands the value of an exceptional customer experience? Do you have experience in Hospitality or Retail sales? We are looking for our new Customer Experience Manager to oversee our Sales department! You will be the Customer Experience leader responsible for selecting, training, coaching, developing, and retaining high-quality employees within the Sales Department for the store and driving optimal performance to increase market share and maximize profit margins.

Do you have experience providing and exceptional experience??Then we have a Permanent Full-time position open for a professional leader like yourself. We are looking for a Customer Experience Manager!!!

The Job

You will be responsible to lead yourself and the sales team in a way that supports the Auto Group’s Mission, Vision, and Values.

You will oversee standards for displaying and merchandising for new vehicles.

You will be responsible to initiate and review all promotions before they are finalized.

You will partner with the dealership’s management team to review forecasts and profits for each department to ensure targets are being achieved.

Collaborating with the General Manager in making recommendations on short- and long-term advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.

Attending to customer complaints and feedback in a timely manner to ensure a high level of customer satisfaction is achieved.

Setting a clear vision for the goals for the sales team to achieve.

Engaging the sales team to exceed key goals, performance expectations, and best practices.

Driving the business through a high level of involvement in day-to-day operations.

Analyzing the business and sales market to determine areas of opportunity and developing action plans to improve performance.

If you are hard-working, passionate, and determined, then this job is for you! You will champion the sales department’s main goal of delivering exceptional customer service to make the dealership the most respected in the auto industry. No car experience is necessary!!

The Qualifications

Retail, hospitality or sales management experience with proven success in delivering an e

xceptional experience

Strong leadership skills with the ability to mentor, train, and motivate others

Ability to set and achieve targeted goals

Demonstrated ability to interact effectively with clients, visitors, and fellow team members, exhibiting diplomacy and tact

Well-groomed, professional appearance

Proficient Microsoft Office skills

Excellent customer service skills to support both internal and external clients

Detail-oriented with a sense of pride in quality work

Demonstrates problem-solving skills; ability to prioritize workload

Valid driver license

Cadillac of South San Francisco aspires to foster a dynamic company culture by having a workplace where people go the extra mile and is dedicated to developing and retaining top talent. With almost 50 years of history, help us redefine what our future should look like by joining our team however, only those selected for an interview will be contacted.

The Company

At Cadillac of South San Francisco, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence and innovation, we stand out from the rest and create a growth-driven organization.

Cadillac of South San Francisco offers competitive total compensation, work that is challenging and meaningful, an engaging and collaborative work culture, performance recognition and room for growth opportunities. We are an automotive dealership group with multiple locations in both Canada and the United States. Our organization allows us to serve a diverse customer base across all locations providing a variety of automotive services to customers with new and pre-owned vehicles, financing, leasing, service and repair, and parts. Cadillac of South San Francisco, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Cadillac of South San Francisco believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.