Camp Bow Wow® – Camp Manager
Business Overview and Culture
Camp Bow Wow® is North America’s largest provider of pet care services through premier doggy day, overnight Camps, and training. When you bring your pup to Camp Bow Wow’s state of the art facilities you can be sure your pet is in the best hands! Over 6,500,000 happy pets are served by Camp Bow Wow® values Premier, Extraordinary Care, Totally Fun, Service Focused while achieving the vision of Happy Healthy Pets, Happy Healthy People! We are also committed to improving the quality of life for pets all over the world! Learn more about our charitable efforts by visiting ------------.
Camp Bow Wow® is an independently owned and operated Camp Bow Wow® franchise. If you receive an offer for this position, you will be an employee of Weber Wag & Woof, LLC and not Camp Bow Wow Franchising, Inc.
About the Job
The Camp Manager will be the face of Camp Bow Wow, lead a large team of employees, oversee daily operations of the camp, budget and inventory, safety, maintenance of facility and provide all necessary training when needed.
Supervise, Train, and Schedule Camp Counselors:
Responsible for all hiring needs and employee separations
Day-to-day scheduling of Camp Counselors and overall coverage
Monitor attendance and tardiness of Camp Counselors. Assume responsibility to cover or find coverage of any uncovered shifts. Adjust scheduling needs as needed to budget labor percentage.
Conduct performance reviews of Camp Counselors and provide on-going coaching and feedback
Ensure that all Camp Counselors are properly trained and supervised
Monitor all Camp Counselors’ Doggy First Aid and CPR Certifications
Ensure all Camp Counselors understand and follow policies, procedures, and regulations
Monitor opening and closing shift checklists
Be a “hands-on Manager!” Camp Counselors work with you, not for you!
Promote teamwork and fun at Camp Bow Wow
The Cabin Area – ensure a safe and clean environment (at all times) for campers, as well as employees
Day Campers and Night Campers Checklist – continually update and monitor
Cabin Cards – monitor information for proper feedings, medicine requirements and checkout dates
Daily Medicine Checklists – monitor for proper dosage and insure all daily checklists are complete
The Indoor and Outdoor Play Areas – ensure a safe and clean environment for campers, as well as employees
The Front Desk Reception Area - ensure the proper functioning of all day camp and boarding operations, including reservations and nightly closeout functions. Follow all CBW policies and procedures
Retail Area – ensure maintenance of lobby area and assist with inventory
Financial responsibility for overall camp budget (supplies, personnel etc.)
Laundry & Food Prep Area – insure maintenance of a clean and safe environment
Break Room & Rest Room Area – ensure maintenance of a clean and safe environment
Supplies – monitor and ensure adequate supply levels
Maintain interior and exterior of the property and all related issues
Consult with the Owner on other events and action items
Involved in internal and external marketing of CBW (i.e. off-site events, brochure/post card/letter design and printed content)
Create and Instill “The Camp Bow Wow” Experience
“Doggy Interviews” - ensure the proper interview process for socially acceptable behavior in order to create a fun and safe experience for our Campers as well as our Camp Counselors
Monitor vaccination records with each reservation and check-in and use reminder card
Ensure boarding cards are filled in correctly with all pertinent information
Ensure quality customer service – troubleshoot and problem-solve with a customer friendly attitude
Follow through with all emergency procedures and insure Camp Counselors are trained in such
Promote the “Premiere Experience”. We provide the spacious indoor/outdoor play areas and roomy cabins with cozy cots.
Ensure that all the Camp Counselors provide the care and attention at a level that rivals any service in the industry!
2 – 5 years’ management experience
Extremely organized with high attention to detail
Highly motivated and enthusiastic about your work
Passionate about great customer service and high-quality pet care
Time Management and project management skills are critical
Excellent verbal and written communication skills
Experience with Customer Relationship Management (CRM) software
LOVE of Dogs!
Excellent Customer Service
Ability to Sell Services
Vaccinated against COVID-19
Full time, exempt position. Must be able to work flexible schedule - Camps are open 7 days/week, so weekends and holidays are required but time off is permitted with advance notice. Available 5:30am to 7:30pm any day of the week. Attendance at evening and weekend events may be required occasionally. Business travel may be required occasionally.
Equal Opportunity Employer
Weber Wag & Woof, LLC is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.