Account Manager
Wallace Finance
Union City, TN, USA
Job Posted:
30+ days ago

Account Manager

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we’re looking for you!

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service!

Wallace Management Company manages small loan companies with 125 branch locations in 7 states- and growing!. We have been in the small consumer loan business since 1980.

Why Wallace Finance?
• Competitive, Low-cost employee health, dental, vision, and life insurance for full time Team Members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities

Responsibilities include:
• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

The ideal candidate for this role will have:
• Stable work history (more than one year in previous customer service representative, sales representative, or related position preferred)
• Previous sales or collections experience is preferred
• Experience with CRM software and Microsoft Office
• Excellent listening and communication skills (both verbal and written)
• A passion for delivering client-focused solutions to customer needs
• High school diploma or its equivalent

This position may require occasional travel.

All questions and resumes can be directed to Wallace Finance HR at: ------------. Please specify the Job title and location for the role you are applying for in the subject line.