Are you someone who thrives in a fast-paced professional environment, can juggle competing priorities, and takes pride in delivering a seamless customer experience from start to finish?

Murray’s Collision Group is looking for an experienced Customer Service Representative to serve as the operational backbone of our Des Moines collision repair facility – our highest-volume location and a designated Tesla repair center. This role will also provide support to our Burien satellite location, making strong organizational and communication skills essential. This is a coordination-heavy office role that sits at the intersection of customer communication, insurance claim processing, and shop workflow – requiring someone who is equally comfortable on the phone with an insurance adjuster and face-to-face with a customer navigating an unfamiliar process.

About Us

Murray’s Collision Group is a family-owned collision repair company operating multiple locations across the greater Puget Sound area under the CARSTAR and Fix Auto brands. We take pride in quality repairs, strong customer relationships, and a team that shows up and does the job right.

Why Join Murray’s Collision Group

• $21–$24/hour depending on experience
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Stable Monday–Friday schedule – no evenings, no weekends
• Growth opportunities across our multi-location organization

What You’ll Own

• Check customers in for repairs, collect signed authorizations, and document vehicle condition at drop-off
• Create Repair Orders (ROs) and prepare complete file documentation
• Coordinate DRP assignments and communicate with insurance carriers as needed
• Educate customers on the repair process – insurance claims, rental coordination, payment procedures, and timelines
• Attend daily production meetings and provide customers with accurate repair status updates via phone, text, or email
• Schedule estimate appointments and vehicle drop-offs
• Print final bills and warranties, explain warranty coverage, and collect payment at delivery
• Capture Google reviews and encourage customer feedback
• Maintain an organized front office and manage multi-line phone calls throughout the day

What We’re Looking For

• 1–2 years of customer service experience in a professional office, high volume call center, medical, legal, automotive, or similar environment
• Comfort managing multiple concurrent tasks and priorities
• Strong written and verbal communication – you’ll be talking to stressed customers and insurance adjusters in the same hour
• Proficiency in Microsoft Office; experience with CCC ONE or other shop management systems is a plus
• Valid driver’s license with an insurable driving record
• Professional appearance and demeanor

Apply today and bring your professionalism to a role that will put it to work.

Keywords

Customer Service Representative, CSR, Automotive Customer Service, Collision Repair CSR, Auto Body Customer Service, Tesla Certified Repair, Front Office Coordinator, Automotive Service Advisor, Collision Center Administrator, Repair Order Coordinator, DRP Coordinator, Multi-Location Support, Satellite Location, Collision Repair, Auto Body Shop, DRP (Direct Repair Program), CCC ONE, Repair Orders (RO), Insurance Claims Processing, Vehicle Intake, Rental Coordination, Production Meetings, Final Billing, Warranty Explanation, Multi-line Phone System, High Volume Call Center, Appointment Scheduling, Accounts Receivable, Administrative Support, Office Management, Data Entry, Google Reviews, CRM Systems, POS Systems, Microsoft Office, Customer Communication, Detail-Oriented, Multitasking, Fast-Paced Environment, Professional Communication, Problem-Solving, Team-Oriented, Time Management, Reliable, Organized, Growth Opportunity, Full Benefits, 401(k) Match, No Weekends, Des Moines WA, Burien WA, Puget Sound, CARSTAR, Fix Auto.