Job Description

Works directly with system analysts and programmers to write and edit program and system documentation, user manuals, training courses, and procedures.

Conducts research about product by interviewing subject matter experts, reviewing existing documentation, and using the application.

Authors end-user documentation. Edits documentation projects, including copy, pre-press and accuracy editing.

Follows through on documentation project to completion, including client signoff, production and archival.

Having 3-6 years experience.

Role: Technical Writer (User Guides & SharePoint)

Duration: 6 months (extension likely)

Location: Onsite 4 days/week (EST), 40 hrs/week

Project: Software documentation & SharePoint management

Key Requirements:

Proven technical writing experience for software products

Experience with Microsoft 365 tools (Teams, OneDrive, Power Automate)

Hands-on SharePoint authoring/admin experience

Ability to simplify complex concepts for non-technical audiences

Visual design proficiency (diagrams, screenshots, flowcharts)

Responsibilities:

Gather information from subject matter experts

Create and update user guides, help articles, and training materials (including videos)

Manage and organize documentation in SharePoint

Implement content management best practices (versioning, taxonomy)

Edit and proofread for clarity and consistency

Review new features/releases for documentation accuracy