SUMMARY: Manages warehouse employees as part of the operational function of the warehouse. Maintain equipment and the facility to achieve optional performance. Implement quality concepts throughout the operational process to make continuous improvements.

REPORTS TO: Director of Operations

DUTIES & RESPONSIBILITIES

1. PERSONNEL MANAGEMENT. Communicate and verify that all warehouse employees are kept informed by use of meetings and written communications. Uses weekly compliance list and daily work assignment list to ensure duties, activities and projects are being completed by personnel in a timely fashion. Must enforce uniform compliance on all shifts. Plans and directs employees for disaster planning and drills.
2. QUALITY TRACKING & IMPROVEMENT. Participate fully in all facets of the companies’ quality programs, including development, training and quality improvement teams. Monitor, track, and set goals for critical quality areas (Productivity and Accuracy). Communicate/chart measurable performance goals and results to work toward continuous improvements.
3. FACILITIES / EQUIPMENT MAINTENANCE. Responsible for maintaining warehouse appearance from inside and out. Responsible for cleanliness and orderliness of warehouse and, if applicable, vault. Must control and schedule regular maintenance/repairs for pickers and scanner equipment: Must track repairs and control cost for all maintenance involving all warehouse equipment. Responsible for construction of new rack as needed.
4. INVENTORY CONTROL. Responsible for production matrix on new box, refiles, bay consolidation and maintaining adequate inventory of flat boxes, forms, and barcode labels. Responsible for the regular download of scanners and paperwork accuracies by use of uploads reports, process scans and bay audits. In charge of destruction process (reports, pulling boxes, destruction log, scheduling trucks). Responsible for maximizing space utilization through on-going bay consolidation and bay audits. Must correct duplicate box locations that exist.
5. CUSTOMER SERVICE. Responsible for providing courteous and attentive treatment to all customers. Presents a professional and positive image when interacting with customers in person or over the phone. Handling/coordinating special requests and resolving customer problems. Maintain supplies to fill customers request for flat boxes and barcode labels. Handle request for large and on-site inventories.

UNIQUE CHALLENGES

• Creating an atmosphere of teamwork in all aspects of the operation even crossing outside the warehouse into the Customer Service Area.
• Help to develop a total quality management outlook for the work force.
• Aid in enforcement of attendance, productivity, accuracy, and uniform adherence.
• Running a 24-hour Operation requires time critical responsiveness.
• Deal with many levels of people part time, full time, hourly, salary-staff, customers, vendors, and peers.

QUALIFICATIONS:

• Valid Driver’s License with clean MVR and clean background check. Prefer F endorsement and DOT physical.
• High school diploma minimum. 1-2 years of college preferred.
• Supervisory experience (1-2 years) with demonstrated ability to get work out of others. Proven performance track record (i.e. attendance, productivity, accuracy).
• Training in Total Quality management concepts and tools preferred. Problem solving skills to solve people and process problems.
• Detail oriented work style to identify discrepancies.
• Organizational skills to meet critical deadlines and schedule resources and handle massive amounts of paperwork flow.
• Willingness and flexibility to take responsibility for daily operational needs (able to cover any shift, run emergencies).
• Willing and able to do physical work, when necessary (Lift 50-75 lbs.), lift and work on platform using proper safety tools up to 20 ft. above floor).
• Flexibility to handle variety of situations daily.