Position Overview
The Call Center Agent manages inbound and outbound calls, providing customer support and ensuring efficient handling of inquiries and service requests.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries
• Make outbound calls for follow-ups or outreach
• Provide accurate information about products, services, or promotions
• Resolve customer concerns or escalate issues when necessary
• Maintain detailed records of customer interactions
• Follow communication scripts and service standards

Qualifications

• Strong verbal communication and active listening skills
• Customer-focused mindset and problem-solving abilities
• Ability to remain calm under pressure
• Basic computer and data entry skills
• Organizational and multitasking abilities
• Team-oriented and reliable