POSITION TITLE: Theatre Attendant

DEPARTMENT: THEATRE FRONT OF HOUSE

REPORTS TO: Theatre House Manager

DIRECT REPORTS INCLUDE: n/a

WORK SCHEDULE: Work Schedule (Part Time-on call)

STATUS: Ex: Full Time- Non-Exempt, Full Time Salaried Exempt, On-Call

COMPENSATION: $18-$21/hour,

BENEFIT STATUS: Non-Eligible

DEPARTMENT: Theatre

ABOUT THE COMPANY

The Ebell of Los Angeles is a women-led nonprofit that has served the Greater Los Angeles community for over a century. Our mission is to inspire women and build community through arts, culture, education, service, and stewardship of our historic campus and collections.

POSITION SUMMARY

Theatre Attendants welcome theatre guests into the venue for a variety of shows including concerts, fundraisers, dances, plays, and more. Tasks will include directing patrons to their seats, checking tickets, providing audience members with programs, tending to guests’ comfort and safety, and giving directions to various locations throughout the theatre including bathrooms, concessions, and exits. Other tasks are dependent on shift position.

The theatre attendant, reporting to Theatre Managers, will fill one of the following important house roles for an event or shift: usher, ticket taker, concessions personnel, facilities personnel, parking attendant, box office assistant, or merchandise seller. Please note, not all of these roles are needed for every shift. Please see below for more detailed information about each role an attendant may be asked to fill:

Key Responsibilities / Roles:

Usher: The main duty of an attendant. Usher duties are to:

• Assist patrons to their seats
• Direct patrons throughout the theatre
• Monitor house doors and entryways

Ticket Taker: The second most prominent duty of an attendant. Ticket taker duties include:

• Confirm, collect, scan, or tear tickets of patrons entering the building
• Maintain and manage re-entry procedures

Concessions Personnel: This role manages and runs our concessions booth. Duties include:

• Setting up and tearing down concessions
• Selling snacks and drinks to audience members
• Keep area clean and organized

Facilities/Parking Attendant: This role assists in making sure the event runs smoothly and as the client sees it. Duties include:

• Setting up lobby and box office area per instructions
• Assist in crowd control
• Assist in clean up of restrooms and dressing rooms
• Direct patrons to appropriate parking areas

Box Office Personnel: Sell and assign tickets as well as assist patrons who have seating issues. Other duties include:

• Assisting patrons with various needs such as hearing devices or viewing devices
• Manage will-call tickets

Merchandise: sell and manage artist/client merchandise.

• Handle all sales (cash and credit card)
• Keep track of sale numbers
• Report sales to Theatre Managers
• Keep merch table organized and cleaned

Other potential duties:

• Answer patron questions
• Control area, ensure safety
• Clear aisles before/after show
• General duties as assigned (see above for role descriptions)
• Operate 2-way radios
• Assist other departments when necessary and as directed including recovering missing items, collecting trash, and checking doors
• Respond to a wide range of customer service issues with sensitivity and care
• May assist in verifying staff credentials to generally restricted areas
• Provide assistance to guests with special needs
• Resolve guest complaints or problems

Qualifications/ Minimum Requirements -

• Ability to learn quickly, adapt, problem solve
• Must be able to work in a fast-paced, diverse environment
• Possess strong verbal interpersonal communications
• Follow oral and written instructions and communicate effectively with others
• Must be able to work irregular hours including nights, weekends, and holidays as needed
• Must have professional presentation, appearance, and work ethic
• Must be fluent in English; multilingual candidates are a plus!

Physical Demands

• Standing, sitting, or walking for hours or entire shifts may be necessary depending on the production’s needs Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• May require work inside or outside of the building

The Ebell of Los Angeles provides a dynamic working environment in which duties and responsibilities may change. Employees are expected to be flexible and responsive to changes in the scope of their duties. All employees are required to pass a background check.

Compensation

$18-21.00 p hour

Benefits (Full-time only):

This position is not eligible for benefits

The Ebell is an equal opportunity employer and does not discriminate against any applicant on the basis of race, religion, sex, sexual orientation, gender identity, marital status, color, ancestry, disability, age, national origin, pregnancy, veteran/military status, genetic information or any other basis prohibited by law. We support, promote and embrace a diverse wo