Filta Environmental Kitchen Solutions provides essential, eco-friendly services to commercial kitchens across the nation, specializing in cooking oil filtration, fryer management, and total kitchen exhaust cleaning. We are committed to operational excellence and sustainability. Join our growing Nashville team as an Operations Manager to ensure world-class service delivery and lead a motivated team.

Role Overview

The Operations Manager is the driving force behind the Nashville franchise's daily service execution, efficiency, and personnel management. This is a hands-on leadership role responsible for translating our service agreements into flawless field operations, managing all human resources functions for the operations team, and ensuring profitability through strict adherence to KPIs.

Key Responsibilities

I. Client Onboarding & Operational Excellence

• New Customer Onboarding: Oversee the proper transition of new clients from the sales team to operations, ensuring accurate setup of service protocols, scheduling, and initial equipment preparation.
• Service Delivery: Plan, schedule, and dispatch daily service routes to maximize crew efficiency, minimizing drive time and ensuring 100% service completion rates.
• Inventory & Logistics: Manage local inventory of supplies, parts, and equipment necessary for daily operations.
• Training & Compliance: Ensure all field staff are fully trained on Filta's safety protocols, equipment use, and service quality standards.

II. Team Leadership & Personnel Management (Hire, Fire, Inspire)

• Recruitment and Onboarding: Take ownership of the full recruitment lifecycle for technicians, ensuring the proper and timely onboarding of all new service technicians and field personnel.
• Performance Management: Lead, mentor, and motivate the operations team (inspire). Conduct all disciplinary actions, including performance improvement plans and termination (hire, fire).
• Administrative Management: Ensure personnel files, scheduling, and labor hours are accurately tracked and reported.

III. Financial Management & KPI Accountability

• Work closely with management to control labor costs, manage overtime, and maintain tight control over the operational budget.
• Performance Monitoring (KPIs): Directly manage the business to key performance indicators, including:
• Technician Productivity (Tours Per Day): Maximizing the number of service calls completed daily per technician.
• Customer Retention Rate: Minimizing service cancellations and maintaining high client satisfaction.
• Route Efficiency/Fuel Cost: Reducing operational expenditures through optimized route planning.
• Safety Incident Rate: Maintaining a recordable incident rate of zero or near-zero.
• First-Time-Right Service Score: Ensuring service quality is high to avoid expensive callbacks.
• Conduct Quarterly Performance Reviews for all direct reports, linking individual goals to overall company KPIs.

Qualifications

• Minimum of 3 years of management or operations experience, preferably in a route-based service, logistics, or field services environment.
• Proven experience with the full scope of personnel management, including hiring, firing, training, and performance review cycles.
• Strong analytical skills with the ability to manage operations based on quantitative metrics (KPIs).
• Exceptional organizational skills, a strong work ethic, and the ability to thrive in a fast-paced environment.
• Must be willing to be hands-on and spend time in the field as needed to support the team.

Compensation & Benefits

• Base Salary: $70,000 $80,000 (Based on experience)
• Benefits:
• 401K retirement plan
• Paid Time Off: Two weeks (10 days) of vacation annually.
• Insurance: Company-paid life insurance policy.
• Disability: Company-paid Short-Term and Long-Term Disability insurance.
• Performance Reviews: Quarterly performance reviews tied to operational KPIs.