Highly motivated individuals whoare capable of creatinga positive customer experience, by providing professional and efficient telephone support for inquiries, problem resolution, special orders, and process improvement recommendations.

Essential Duties & Responsibilities:

• Critical listening skills combined with patience and genuine empathy

• Ability to clearly assess a situation and initiative to improve the customer experience

• Maintain the self-esteem and respect of the customer while explaining the best options or best practice applicable to their inquiry or concern

• Confident performing under pressure in afast pacedenvironment

• Intermediate to advanced computer skills using: Microsoft Windows, Office Suite, Web-basedapplicationsERP and EDI.

• Telephone functionality, etiquette and interaction skills and above standard oral and written communication abilities and effective conflict management and problem resolution. Pleasantly greeting/meeting visitors, reporting any suspicious activities.

• Receive and respond to incoming telephone calls for customer support toidentifythe type of inquiry or concern and provide customers with product and/or service information as needed

• Research andacquireimportant informationwhen following up with a customer inquiry that could not be given immediate resolution

• Assistinidentifyingand tracking trends thatimpactdaily operations and/or potentially improve the overall level of customer service

• Ensure orders are processedin a timely mannerand that order confirmations are returned within 24 hrs.ofreceipt oforderor the Customer is contacted with an explanation.

• Assistin preparing weekly production/order shippingspreadsheet. Coordinate to ensure all orders arefulfilled100%.

• Set up outbound shipments with 3rd partylogisticssuppliers. Coordinate shipmentswith ina way to achieve on-time delivery as well as minimize freight costs

• Be a member ofProductRecall Team. Know how to trace forward shipments to customers

• Track Deans inventory on daily bases and update production intimelymanners

• Implement and monitor programs as directed by management, and see the programsto completion

• Scan bills and upload on team site

• Trackspurchaseorders, confirm lead times, delivery dates,andupdateonline

• Maintain Cintas First Aid supplies by checking inventory biweekly and order accordingly

• Serve as the liaison among departments, communicating needs and concerns so they can be handled expeditiously

• He/Sheparticipateson the Quality System implementation and cooperates with SQF Practitioner

• He/Shereports food safety and quality problems to personnel with the authority toinitiateactions.

• Other duties and responsibilities as assigned

Requirements

• Good communicationand organizational skills.

• Highly organized, detail-oriented, and able to manage multiple tasks in a production-driven setting.
• A proactive, collaborative team player with solid problem-solving and follow-through skills.
• Ability tomaintainconfidentiality and handle sensitive operational information responsibly.

• Proficient Verbaland Written English Communication Skills
• Strong written and verbal communication skills;bilingual English/Spanish highly preferred.

Next Steps:We do things a little different in our hiring processes. Here's what to expect

• (Screening Email) You will receive an email with 3-5 screening questions
• (Video Interview) You will meet the hiring manager and discuss the role
• (Final Interview) Interview on-site with the team
• Reference Check