CMCB seeks a Student Services Associate (SSA) to join the Community Music School (CMS) Student Services team and contribute to a welcoming, organized, and culturally responsive experience for students, families, and visitors, especially as we expand to have two(!) locations in both the South End and Roxbury's Cultural District (read more about our expansion HERE).

Reporting to the Student Services Manager, the Student Services Associate is a key member of the Student Services team who acts as visitors' first point of contact in the front office of the Community Music School. This position is primarily responsible for maintaining a positive and welcoming environment for all school community members, providing consistent and culturally responsive customer service, and executing the administrative functions of the front office.

The ideal candidate has experience working in a front-facing, high-volume, and high-expectation setting (hospitality, dining, visitor services, admissions), values the role that art plays in a community, and enjoys interacting with the general public. They are organized, detail-oriented, energized by a busy work environment, and are a strong collaborator with excellent interpersonal and communication skills.

Like all roles at CMCB, there is significant investment in professional development training, mentorship from senior staff, and opportunity for future promotion within the organization.

Status: Regular, part-time, hourly, non-exempt

Start Date: ASAP

Schedule: In person, 15-20 hours per week, Monday - Saturday, shift schedule that includes some regular weekday evenings

Responsibilities

• Welcome and greet the public, families, and students to the Community Music School with a positive and warm attitude
• Provide a standardized, consistent, and equitable experience for all visitors
• Orient new students and families and develop a trusting and genuine relationship with them
• Open and/or close the Community Music School, following set operational procedures
• Accurately utilize cloud-based registration software ASAP to perform daily and semester-based tasks
• Manage monthly billing process and tuition collection procedures, following set cash-handling and check procedures
  
• Work collaboratively with other Student Services team members on all front-office related tasks

Qualifications

Essential

• High school diploma or equivalent required
• An appreciation for the role of the arts in our lives and communities
• Minimum of one year of professional experience in a front-facing setting with responsibility around customer service and point-of-sale system experience, such as dining, retail, sales, visitor services, admissions, hospitality, etc.
• Energized by a complex and busy working environment with the ability to demonstrate patience and maintain a calm exterior during periods of high volume
• Proven ability to work comfortably and efficiently with computers, phone systems, and other electronic equipment.
• Confidence with Microsoft Office, Google Suite, Excel
• Strong emotional intelligence, awareness of self and others, and dynamic interpersonal skills
• Ability to enforce clear policies while working with the nuances associated with those policies to meet customer needs
• Highly organized, detail oriented, and effectively prioritizes tasks to maximize workflow
• Adept at working in a culturally diverse environment with a commitment to diversity, equity, and inclusion
• Must be authorized to work for ANY employer in the U.S as CMCB is unable to sponsor or take over sponsorship of an employment visa at this time

Preferred

• Experience in CRM software
• Prior experience working in a non-profit and or community based organization
• Oral / written proficiency in Chinese (Mandarin/Cantonese), Spanish, and/or Haitian Creole is highly desirable
• A degree is welcomed but not required

Physical Demands

The duties of this position are performed indoors in a business/open office setting. The noise level in the work environment is usually moderate to loud during active programming hours (includes sounds of crying, laughing, or shouting children) and minimal otherwise. While performing the duties of this job, the person in this position must be able to to remain in a stationary position 50% of the time as well as frequently move around the school to engage with the public. They will need to constantly operate a computer and other office productivity machinery and general equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus. The person in this position frequently communicates in writing and verbally with internal and external constituents and must be able to exchange accurate information in these situations. They will also need to recognize and identify different forms of acceptable payments, including cash, check, and credit card.

Application Instructions

Please apply at ------------. Please be prepared to submit the below materials (addressed to Julia Williams, Student Services Manager) as part of your application:

• A cover letter which addresses your capabilities, experiences, and interests
• A current resume or CV

Incomplete applications may not be considered. Applications will be reviewed beginning July 6th as they are received, so early submission is encouraged. This position will remain open for applications until filled. Please, no phone calls or walk-ins.