Job Title: Patient Access Representative

Location: Houston, TX - 77005

Industry: Healthcare

Pay: $17-$18 / hour

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Assignment Type: Contract-To-Hire

About Our Client:

Addison Group is partnering with a high-volume specialty clinic seeking an experienced Patient Access Representative. This role is ideal for someone who is organized, patient-focused, and comfortable operating in a fast-paced clinical setting.

Job Description:

The Patient Access Representative will manage patient check-ins, process payments, and support daily front office operations. This position requires hands-on experience with cash handling, balancing a register, entering patient information accurately, and providing excellent customer service.

Key Responsibilities:

• Greet and check in patients for radiology appointments in a friendly, professional manner.
• Enter and update patient demographics and insurance information accurately.
• Handle cash, co-pays, deductibles, and patient balances; post payments in EPIC.
• Review and explain EOBs to patients, ensuring clarity on financial responsibility.
• Collect payments at time of service and assist with resolving outstanding balances.
• Close out and balance the cash drawer at the end of each shift.
• Maintain smooth patient flow in a busy radiology department.
• Provide support to business office staff regarding patient balances when needed.
• Perform charge entry related to patient collections (not billing).
• Multitask effectively while working in a high-volume clinical environment.

Qualifications:

• 2+ years of medical front desk experience required.
• Previous radiology department experience highly preferred.
• Hands-on cash handling and payment posting experience required.
• EPIC experience required.
• Strong multitasking and customer service skills.
• Ability to thrive in a fast-paced medical setting with high patient traffic.
• Prior experience balancing a register or cash drawer preferred.

Additional Details:

• Schedule: Monday - Friday, Full-Time
• Hours: Multiple Shift Options Available
  • Shift 1: 9am-5:30pm
  • Shift 2: 10am-6:30pm
• Environment: Fast-paced clinic, fully onsite
• Training: On-the-job, hands-on support
• Dress Code: Business casual
• Start Date: ASAP

Perks:

• Consistent daytime hours
• Stable and reputable healthcare environment
• Supportive front office and business office teams
• Opportunities to expand skills within radiology and patient access

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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