Position Summary:

The Business Development / Admissions plays a dual and critical role in the success of the facility by driving census growth through strategic outreach and maintaining a seamless, compassionate admissions process for prospective clients. This individual must be highly organized, results-driven, and possess a deep understanding of substance use disorder treatment and the healthcare landscape in California.

Essential Duties and Responsibilities: Admissions Coordination:

• Serve as the primary point of contact for prospective clients, families, and referral sources.
• Conduct initial screenings, pre-assessments, and intake interviews to determine eligibility and appropriateness for the program in accordance with DHCS Title 9 and Title 22 regulations.
• Collaborate with clinical and medical staff to ensure all pre-admission assessments are completed and reviewed prior to intake.
• Coordinate all logistics of client admission, including transportation arrangements, verification of benefits (VOB), authorizations, financial intake, and bed availability.
• Accurately complete and maintain documentation in the electronic health record (EHR) system per regulatory and facility standards.
• Maintain a warm, empathetic, and professional demeanor with clients and families throughout the admissions process.

Business Development & Outreach:

• Develop and maintain relationships with referral sources including hospitals, detox facilities, therapists, probation departments, employee assistance programs, and other behavioral health professionals.
• Represent the facility at networking events, conferences, community meetings, and outreach campaigns across California.
• Create, implement, and track marketing strategies and outreach campaigns aimed at increasing client census.
• Maintain a working knowledge of payer trends, healthcare laws, and competitive landscape to identify new business opportunities.
• Collaborate with leadership to develop strategic partnerships and contracts with payers, community-based organizations, and government entities.

Required Skills and Competencies:

• Strong interpersonal and communication skills (verbal and written).
• Ability to handle sensitive and confidential information with discretion.
• Knowledge of addiction, mental health, and behavioral health treatment modalities.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office Suite, CRM systems, and EHR software (KIPU preferred).
• Knowledge of DHCS, Joint Commission, and other applicable regulatory standards.
• Ability to work independently while remaining aligned with organizational goals.

Minimum Qualifications:

• Minimum 4 years of experience in admissions, outreach, business development, or utilization review within a behavioral health or substance use treatment setting.
• Valid California driver’s license and reliable transportation.
• Must pass background check and drug screening.
• Certified Alcohol and Drug Counselor (CADC), RADT, or related credential preferred but not required.

Working Conditions:

• Standard office environment with frequent phone and computer use.
• Occasional travel required for outreach and events.
• May require weekend or evening availability to coordinate admissions or attend networking events.

Performance Metrics May Include:

• Monthly admissions and census growth.
• Conversion rate from inquiry to admission.
• Referral source development and retention.
• Timeliness and accuracy of documentation and VOBs.
• Client satisfaction and admission experience feedback.