SCOPE

This position will perform a wide range of duties in support of the Deposit Operations Department of the Bank, including but not limited to keeping records of financial transactions for the Bank by performing the below listed duties. This position is a service-minded, process-oriented individual who performs a wide range of duties that support the Bank’s products and services. The primary responsibility is to ensure all business and commercial banking treasury services are opened correctly and efficiently. This position will travel to assist with setting up Business Online Customers and other Raccoon Valley Bank locations and may office from time to time from our Grimes location.

ACCOUNTABILITIES

Treasury Management: 50%

• Responds to and supports the small business and commercial treasury management accounts via phone and email.
• Reviews and approves daily Automated Clearing House (ACH) activity reports and director reports.
• Reviews and approves ACH (Automated Clearing House) daily activity/reports, OFAC/SCO/TCM/EBB director reports.
• Assists in preparing for the Annual ACH Audit.
• Implements new customers, processes customer change requests, and provides support for each of the Bank’s core products.
• Reviews and follows up on all onboarding clients to ensure seamless coordination between sales and implementation.
• Consistently maintains a high level of communication with business and commercial bankers, implementation staff and the client, managing clear expectations by establishing timelines, deliverables and milestones.
• Assists customers with successful utilization of all Bank deposit products, including but not limited to online banking, mobile banking, ACH Manager, and Remote Deposit Capture.
• Maintains working knowledge of all treasury management products and services.

Accounting Functions: 20%

• Handles Scanning/Indexing documents into Director.
• Manages daily account closed, dormant account reports, and maintains closed files.
• Serves as back up to monitor, detect, and respond to all fraud activity including but not limited to ATM/debit card, wire fraud, credit card, and check fraud.
• Submits and reviews daily wire activity. Performing verification of wires when necessary.
• Processes levies and subpoenas for the bank.

Daily Operations: 10%

• Opens and distributes accounting mail, follow-up with any problems (addresses) with mail. Back-up mail delivery to Post Office when necessary.
• Service as a back up to EIM Non-posts and return items.
• Assists with accounting record retention and destruction of records.

Customer Service: 10%

• Keeps abreast of current industry trends, regulatory issues, and overall economic environment. Cross-markets Bank’s products and services as appropriate.
• Reflects a positive image for the Bank by always exuding professional demeanor and contributing to community involvement.

Other: 10%

• As part of the overall team of Bank employees, this position may be requested to assist in the support of other Bank activities.
• Participates in various Bank committees and civic organizations.
• Performs other duties as assigned by management from time to time.

COMPETENCIES

Adaptability:

• Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.

Attention to Detail:

• Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.

Change Management:

• Must embrace change and see change as an opportunity. Must be willing to express and support management's ideas to affected staff.

Customer Orientation:

• Responds sensitively to the needs and priorities of the customer; recognize and takes appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.

Oral Communication:

• The skills to express thoughts and ideas in a clear and concise manner to a variety of audiences.

Professionalism:

• Projects a positive image of the bank to all internal and external customers.

Language Skills:

• Ability to read, analyze, interpret, and implement regulations and laws, general business periodicals, professional journals, technical procedures, or governmental regulations.
• Capability to write reports, business correspondence, policy, and procedure manuals.
• Skills too effectively and present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills:

• Ability to apply mathematical operations including but not limited to variance analysis, factor analysis, correlation techniques, sampling theory and sensitivity analysis.

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Capability to interpret an extensive variety of technical instructions and/or problems and deal with several abstract and concrete variables.

Technology:

• Must be comfortable using bank products specifically online and mobile banking. Must be able to assist customers with common questions.

EDUCATION AND PREFERRED REQUIREMENTS

Prefers a high school degree or equivalent. Three to five years’ accounting or deposit operations experience. This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.

Must be willing to work in excess of 40 hours per week and on some weekends as required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

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The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Further, this job description is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of any employee under his/her supervision. I further understand that employment is at the will of the employer and either the employer or the employee may at any time terminate the employment with or without cause. I further understand that no representations, promises, or commitments made by supervisors or other company representatives relating to this position or duration of employment are binding on the company.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.