As a member of our hospitality team, the primary responsibility of a Housekeeping Manager is to ensure the smooth day-to-day operations of the Housekeeping department, Recreation Facilities, and, if applicable, Laundry. This role will create a positive work environment by leading and working alongside housekeeping associates to maintain the highest cleanliness standards in hotel guestrooms, public spaces, and associated areas, ultimately aiming to achieve exceptional guest satisfaction. A crucial part of this role is to supervise daily operations, uphold compliance with policies and procedures, manage staffing levels, conduct thorough inspections, coordinate VIP room inspections, implement innovative cleaning techniques and supplies, and effectively manage the operating budget

• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.
• Conducts regular inspections of guestrooms and public spaces to maintain high cleanliness and presentation standards, as well as addressing any areas that require attention promptly.
• Supervises the Laundry and Recreation areas, if applicable, to ensure smooth operations and that guests' laundry needs are met efficiently. Additionally, oversees the Recreation area to provide guests with a pleasant and enjoyable experience during their stay.
• Performs hourly job functions if necessary, stepping in to assist housekeeping associates during peak times or when additional support is needed to maintain optimal service levels.
• Assumes responsibility for supervising Housekeeping and related areas in the absence of the Director of Services or Assistant Director of Services, ensuring continuity and efficient operations.
• Operates all department equipment as necessary and promptly reports any malfunctions to the appropriate team for timely repairs, ensuring smooth workflow and preventing delays.
• Supervises staffing levels to meet guest service, operational needs, and financial objectives.
• Works with the Sales department to coordinate room inspections for VIP guests, ensuring that their accommodations meet their specific preferences and requirements to enhance their overall experience.
• Inspects guestrooms daily to personally ensure that they are well-maintained, properly equipped, and meet the established standards of cleanliness and comfort.
• Supervises the hotel's general cleaning schedule, ensuring all areas are cleaned and maintained in a timely and efficient manner to meet guest expectations and hotel standards.
• Effectively implements new cleaning techniques, supplies, and equipment to enhance efficiency and the overall guest experience. Stays updated with industry trends and best practices to continuously improve housekeeping operations.
• Assists in the ordering of guestroom supplies, cleaning supplies, and uniforms to maintain an adequate inventory and ensure smooth operations.
• Ensures guest room status is communicated to the Front Desk promptly and efficiently, facilitating a seamless check-in and check-out process for guests.
• Supervises turndown service and addresses the special needs of VIPs, providing personalized service and attention to detail for an enhanced guest experience.
• Sets a positive example for guest relations by demonstrating outstanding hospitality skills and interacting with guests in a friendly and professional manner.
• Interacts with guests to obtain product quality and service level feedback, actively seeking guest input and promptly addressing any concerns or complaints to ensure guest satisfaction.
• Empowers associates to provide excellent customer service by clearly communicating expectations and parameters, fostering a culture of hospitality and guest-centricity.
• Observes service behaviors of associates and provide feedback to individuals, continuously striving to improve service performance and enhance the overall guest experience.
• Attends pre- and post-convention meetings as needed to understand group needs and communicates critical information to the Housekeeping staff, ensuring seamless coordination during group stays.
• Reviews comment cards and guest satisfaction results with associates and actively participates in the development and implementation of corrective action plans to address areas of improvement.
• Trains housekeeping associates on new work processes or service skills as necessary, providing them with the necessary tools and training to excel in their roles.
• Actively solicits associate feedback, utilizing an open door policy, and reviews associate satisfaction results to identify and address associate problems or concerns. Proactively escalates significant matters to the Director of Services and Human Resources for resolution.
• Comprehends budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department, ensuring responsible financial practices and adherence to budgetary goals.
• Understands the impact of the department's operations on the overall hotel financial goals and objectives, proactively managing resources to achieve or exceed budgeted goals and enhance profitability.