Company: Flagstone Roofing & Exteriors, LLC

Working Hours: 8 AM - 5 PM, Monday through Friday

Salary: $22 / hour

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Position Overview: The Advanced Collections Specialist & Office Administrator is responsible for both managing advanced collections efforts and providing administrative support for the office. This role ensures the smooth running of day-to-day operations, from ordering supplies to organizing mail, while also overseeing the collections process for overdue accounts. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple tasks. A reliable vehicle is required for occasional off-site tasks such as check pickups and mail runs.

Key Responsibilities:

Office Administration:

• General Administrative Support: Assist with daily administrative tasks to ensure smooth office operations.
• Supplies Management: Order and manage office supplies to keep the office fully stocked.
• Mail Organization: Sort and organize incoming and outgoing mail.
• Proposal Management: Run GAF proposals for roofing projects and ensure proper documentation.
• Financing for Files: Manage financing documentation and coordination for project files.
• Check Pickups: Occasionally pick up checks from clients using a personal vehicle.

Advanced Collections:

• Accounts Review & Reconciliation: Track overdue accounts and manage the AR Collections Tracker.
• Client Communication: Contact clients via email or phone to collect outstanding payments and address any concerns.
• Payment Plans: Facilitate payment plan agreements with homeowners and ensure proper setup of payment schedules.
• Documentation: Maintain detailed records of collection efforts and update systems such as Rooflink and the AR Collections Tracker.

Required Skills:

• Strong organizational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Proficiency with office software, accounting tools (QuickBooks), and CRM systems (Rooflink).
• Ability to handle escalated collections situations with professionalism.
• Knowledge of Texas lien laws and credit reporting is preferred.
• Fluency in English & Spanish preferred

Qualifications:

• 2+ years of experience in collections, administration, or accounts receivable.
• Must have a reliable vehicle for off-site tasks.
• Experience with QuickBooks and collections processes preferred.
• Ability to manage general office tasks efficiently.

Benefits: Paid time off, and opportunities for professional development.

Benefits

Paid time off