GOURMET CHEESE CUSTOMER SERVICE

REGULAR PART TIME - $19.00-22.00/HR

SHIFTS: COMPLETE OPEN AVAILABILITY WEEKENDS REQUIRED

POSITION SUMMARY

Your job as a Gourmet Cheese Customer Service Clerk focuses on providing excellent and friendly customer service and contributing to the daily operation of the Gourmet Cheese Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
• Acquire and maintain thorough knowledge of products and services offered. (e.g. cheese, olives, crackers, etc.)
• Describe flavor profiles of cheeses to customers, including flavor profiles, food pairings, etc.
• Take orders with attention to detail. (e.g. cheese platters, etc.)
• Communicate and consult with Gourmet Cheese Manager and Assistant Manager on special order capabilities and production requirements.
• Assist with packaging, pricing, and merchandising department products. (e.g. cheese, crackers, chocolates, etc.)
• Maintain display cases. (e.g. ensure items are clean, stocked, have proper and accurate signage, etc.)
• Maintain a safe and organized warehouse and back of house cooler.
• Process deliveries as required.
• Organize, rotate, and stock workstation and department supplies. (e.g. cheese case, olive bar, paper goods & packaging products, etc.)
• Clean and sanitize work areas, utensils, and equipment.
• Operation of equipment. (e.g. price scale, vacuum sealer, etc.)
• Answers phones and pages promptly and courteously.
• Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices.
• Immediately reports safety hazards and violations to supervisors.
• Performs opening, mid, and closing duties as assigned.
• Works all scheduled shifts and attends required trainings and meetings.
• Other duties as assigned by supervisors.

SKILLS & QUALIFICATIONS

• 18+ years old.
• Beginner knowledge of cheeses (e.g. cutting, production, taste description, etc.)
• Ability to follow directions and established procedures with attention to detail.
• Ability to effectively prioritize competing tasks in a fast paced, evolving environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Clear and effective communication style, both written and verbal.
• Team-player who can also work independently with minimal supervision.
• Basic math skills.
• Conversational English skills required when working with customers.
• Bilingual proficiency preferred.

EDUCATION, CERTIFICATES, LICENSES

• High School Diploma or general education degree (GED).
• Food Handlers Certificate (ServSafe or ANSI compliant organization).

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT - The list below outlines the expectations, requirements, and conditions of this position.

• Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
• Frequently lifts/carries 10 pounds and occasionally up to 50 pounds.
• In a work day: constant standing/walking.
• Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Occasional-to-frequent exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
• Consistent work in wet and dry conditions.
• May require use of ladders or step stools.
• Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
• Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
• Intermittent noise from equipment and machinery.
• Wear non-slip, water and oil resistant closed-toe shoes.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits for Part Time employees will follow all applicable regulations.