• Greet patients as they arrive at the front desk &
• Checking patients in and scheduling/confirming patient appointments for the future.
• Collecting payments from patients.
• Answering the phone and taking calls from patients
• Reviewing patient records and obtaining insurance information.
• Provide excellent customer service and address patient inquiries and concerns
• Maintain a clean and organized front desk area

• Checking eligibility and authorizations

Requirements:

• Previous administrative experience, preferably in a therapy/medical office setting
• Bilingual proficiency in English and Spanish (this is a MUST)

• A professional attitude and appearance as you will be interacting with patients and providers daily.
• Excellent communication skills verbal and written as well as listening skills.
• Familiarity with phone systems and basic office equipment, including Electronic Faxing.
• Ability to multitask and prioritize tasks in a fast-paced environment

• Ability to use Microsoft office fluently
• Attention to detail and accuracy in handling Patient information and Financial transactions
• Filing, Scanning and Maintaining Patient medical records

This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.