This position is a versatile leadership role overseeing multiple program areas, including Enhanced Care Management (ECM), Parents as Teachers (PaT), and Community Supports, within a walk-in, crisis-service environment. The CalAIM Program Manager directly supervises the ECM Case Management Team while managing a reduced caseload. This includes ensuring compliance with program requirements, maintaining thorough documentation, and meeting reporting and billing deadlines. The manager conducts weekly team meetings, completes monthly ECM reports, and ensures Quality Improvement Program (QIP) goals are achieved. This role also develops and delivers training on the electronic health record (EHR) system, ECM documentation standards, and care planning. The Program Manager organizes community presentations to strengthen knowledge of local resources, attends Partnership Health trainings and CalAIM-related events, and supports the development of Community Supports and Community Health Worker initiatives. The ideal candidate will be a practical problem solver who can adapt quickly to the needs of both clients and staff. They will demonstrate professionalism and provide guidance that promotes high standards of service delivery. Strong leadership skills are essential particularly in team building, timely and thoughtful performance management, and balancing the needs of clients with staff well-being. Success in this role requires both technical and relational strengths. The CalAIM Program Manager coordinates care management plans, facilitates client enrollment, makes referrals, schedules appointments, monitors progress, and collaborates across programs to ensure continuity of care. As CalAIM programming continues to evolve, this position will adapt alongside it to meet emerging community and organizational needs.

Supervisory Responsibilities:

• Participate in shelter case staffing and attend weekly leadership meetings to assess client service and operational goals

• Complete monthly reporting requirements in compliance with Partnership Contracts and deadlines
• Oversee the immediate ECM Team and work with fellow managers to communicate the ECM Program goals and challenges
• Complete timecard and supervisory duties for immediate ECM team. Including hiring, constructive discipline, and employee motivation
• Work with fellow One Safe Place (OSP) leads as an active part of cross training and client management in the OSP space
• Set quality example of Case Management through the successful management of assigned case load
• Ownership of learning and training to all EHR systems related to the Cal Aim Programming
• Managing the Partnership Quality Improvement (QIP) Goals and organizational compliance and success in bonus funding.
• Develop an understanding within the ECM of the importance of becoming a billable provider
• Invest and develop future goals and succession planning with immediate team
• Meet with Program Supervisor weekly to ensure that goals are being met and challenges are communicated

Duties and Responsibilities:

• Complete thorough Client Needs Assessments following initial Client Services intake
• Perform ongoing assessments, safety planning, and participate in the development of treatment plans for clients
• Actively promotes client empowerment and self-advocacy
• Provide education and support as needed, including education around Domestic Violence, Sexual Assault, Parenting, Substance Use, etc
• Maintain thorough and accurate case notes and documentation to track client progress
• Provide intensive case management including case plans, referrals to services, and regular check-in with clients
• Present case information at case staffing meetings to ensure coordinated care
• Participate in community outreach, presentations, and Partnership Health trainings related to CalAIM initiatives to strengthen program visibility and local resource connections
• Other duties as assigned

Knowledge, Skills and Abilities:

• Deep understanding of trauma-informed care principles and best practices in supporting survivors of violence

• Knowledge of CalAim billing
• Knowledge of grant reporting and data compilation
• Proven ability to manage complex cases and navigate multiple service systems effectively. Demonstrating leadership and initiative
• Strong computer skills and proficiency in case documentation; adept in Microsoft Word, Outlook, Insync and other relevant software.
• Excellent judgment and critical thinking skills to navigate complicated situations while collaborating with a diverse team of professionals.
• Experience working with culturally diverse populations and a desire to implement best practice in addressing their needs to bring about equitable outcomes. Respect for others experiences, opinions, language, culture, and knowledge
• Comprehensive knowledge of community resources and demonstrated ability to ensure effective service coordination.
• Strong Training Skills
• Strong skills with staff motivation and disciplinary practices.
• Valid California drivers license and access to reliable transportation
• Effective communication skills, both within a team setting and with clients
• Strong understanding of meeting program deadlines
• Remain flexible and adaptable as CalAIM programming and community needs evolve

Education and Experience:

• Bachelor's degree in Social Work or a related field required; Master's degree in Social Work, Public Health, or related field strongly preferred; additional relevant experience may substitute for the master's degree on a year-for-year basis (up to two years)
• Social Worker/Case Manager experience, minimum 5 years with minimum 2 years of direct supervision experience
• Experience supervising varying levels and classifications of staff (case managers, administrative support, intake and billing)
• Minimum of one (1) year of home visit experience
• Minimum of two (2) years experience overseeing multiple programs
• Minimum of two (2) years experience in CalAim programs
• Experience with Community Supports Program preferred
• Three (3) years experience with following and interpreting regulations/legislation
• Two (2) years experience implementing changes in processes in accordance with organizational shifts or regulatory requirements

Physical Requirements:

• Ability to navigate the shelter facility and assist clients in various areas, which may include walking up and down stairs or moving between offices
• Capability to sit for extended periods while conducting interviews or paperwork, as well as standing for various tasks such as providing support or assistance
• Ability to lift and carry items up to a certain weight (e.g., up to 25 pounds), which may include files, supplies, or assistance for clients if needed
• Valid driver's license and ability to operate a vehicle safely

Rate of Pay:

Full Time

$80,000 - $90,000 per year (DOE)

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) package
• Prestige Urgent Care Membership
• Paid Time Off

Who We Are:

One SAFE Place and Childrens Legacy Center are separate legal entities. Arch Collaborative is a fictitious business name (DBA) of Childrens Legacy Center. Under the DBA Arch Collaborative, and a signed management services agreement, Childrens Legacy Center assists One SAFE Place with operations and enhances OSPs impact. By creating Arch Collaborative, and working alongside other organizations with similar heartbeats, we have created a network of organizations that respond effectively to trauma, violence, and exploitation in our community while maintaining the legal status of each organization

ARCH Collaborative is an At-Will Employer

ARCH Collaborative is an Equal Opportunity Employer