The beautiful Hilton North Scottsdale at Cavasson, located in North Scottsdale, is seeking a Director of Rooms to join our team!

Position SummaryThe Director of Rooms is a key member of the Executive Leadership Team responsible for leading all Rooms Division operations, including Front Office, Housekeeping, Guest Services, Concierge, Reservations, and Laundry. This position drives operational excellence, exceptional guest experiences, financial performance, and team member engagement while ensuring compliance with Hilton brand standards and company policies.Essential FunctionsGuest Experience LeadershipChampion Hilton's culture of hospitality by delivering exceptional guest experiences throughout the hotel. Drive guest satisfaction, loyalty, and service excellence through initiative-taking leadership and service recovery. Monitor guest feedback, Stay scores, Stay Experience results, online reputation metrics, and social media reviews to identify opportunities for continuous improvement.Rooms Division OperationsDirect and oversee Front Office, Bell/Valet, Housekeeping, Laundry, Guest Services, and Reservations operations while ensuring compliance with Hilton brand standards and quality assurance requirements.Financial Management & Revenue OptimizationDevelop and manage departmental budgets, forecasts, labor plans, and operating expenses. Monitor occupancy, ADR, RevPAR, labor productivity, flow-through performance, and guest satisfaction metrics.Leadership & Talent DevelopmentRecruit, develop, coach, and retain high-performing leadership teams. Promote Hilton values, leadership competencies, accountability, and continuous improvement.Quality Assurance, Safety & ComplianceEnsure compliance with Hilton brand standards, local regulations, safety requirements, OSHA guidelines, and company policies.Strategic LeadershipServe as an active member of the Executive Committee and collaborate with Sales, Revenue Management, Food & Beverage, Engineering, Human Resources, and Finance.QualificationsBachelor’s Degree in Hospitality Management, Business Administration, or related field preferred. Minimum 5–10 years of progressive hotel operations experience and 3–5 years of Rooms Division leadership experience.Key Performance IndicatorsGuest Satisfaction (Stay Experience Platform), Housekeeping Quality Scores, Brand Quality Audit Results, Occupancy, ADR, RevPAR, Labor Productivity, Team Member Engagement, Retention, and Safety Compliance.Reporting StructureReports To: General Manager. Direct reports may include Front Office Manager, Director of Housekeeping, Reservations Manager, and Laundry Manager.Hilton Leadership CompetenciesHospitality Excellence, Ownership and Accountability, Strategic Thinking, Talent Development, Innovation, Guest-Centered Decision Making, Financial Acumen, Collaboration

What We Offer:

• Competitive Compensation
• Health benefits (for full-time employees).
• 401(k) with company match (for all employees).
• A friendly, positive work environment
• Opportunities for growth and development within the company.
• Free Meals
• Covered Employee Parking
• Robust Team Member Travel Program
• PTO (for full-time employees).
• Early Pay Access

• The Hilton North Scottsdale at Cavasson is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work-life balance and by providing development opportunities. We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit to a background check after employment.