Guest Service Representative
Holiday Inn Express is currently looking for a full-time Front Desk Agent. Below is a list of details and responsibilities. Interested applicants can apply in person at 3402 Arizona Ave or email a resume to ------------
Job Details:
Job Details:
- The Front Desk is often the first point of contact and the first impression for guests.
- Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
To deliver a great guest experience – a Front Desk Agent will check-in and out guests efficiently and make sure they have all they need for a great stay.
- Must be available all shifts.
- Must be available on weekends if scheduled to work. We need someone who is friendly and enjoys customer service and will take care of our guests!
Responsibilities:
- Register guests and assigns rooms.
- Check in/out guests.
- Accommodates special requests whenever possible.
- Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
- Takes same-day reservations and future reservations when necessary.
- Knows how to use front office equipment.
- Uses proper telephone etiquette.
- Maintains the cleanliness and neatness of the front desk area.
Qualifications:
- High School diploma or equivalent.
- Additional language skills are preferred but not required.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays.
