Key Responsibilities

• Manage donor inquiries via phone, email, and voicemail; route messages and requests to appropriate team members.
• Enter and reconcile donations, pledges, and gifts (checks, online, etc.) in Salesforce.
• Generate and send donor acknowledgment letters and tribute cards.
• Maintain and update donor records; monitor for duplicates and formatting issues.
• Assist with donor data research and profile updates.
• Track incoming donations and coordinate with finance for reconciliation.
• Provide administrative and technical support to the development team.
• Perform regular database cleanup and ensure accuracy of records.

High-Volume Season Support

• Assist with mail processing, donation logging, and tax receipt preparation.
• Support data entry accuracy checks and generate comparative fundraising reports.
• Review tribute letters, update mailing addresses, and help track matching gifts.

Compliance Support

• Help maintain donor file security and ensure proper gift documentation.
• Adhere to fundraising compliance requirements, including data and reporting standards.