Responsibilities

Under the supervision of the Director, Enterprise Applications, the IT Applications Specialist III – HRIS provides support of business-critical human resource applications, software, and architecture in the development, UAT and productions environments, and manage project activities for InnovAge and its affiliates.

Essential Functions and Work Responsibilities

Functional Category: Application and business user support, process improvement work, lead role activities, documentation, policy/procedure compliance, some project management activities

Estimated Percent of time Spent – 100%

General Requirements for Application Support Position

• Installs applications in the development and system test environments for Development and UAT testing.
• Performs system administration by writing utilities and monitoring information technology services.
• Provides technical support and maintenance of installed applications software. Tier II and Enterprise level
• Assists with implementation, configuration and testing of new product versions with end users.
• Interacts with end users and software vendors in order to troubleshoot installation and implementation issues.
• Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostic of products.
• Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.
• Conducts orientation to new users regarding applications of software.
• Functions as a key point of user contact and customer service for business systems and is accountable for user satisfaction.
• Assists in the execution of large and small IT projects.
• Actively supports applications system and collaborates with Service Desk team to resolve problems and incidents.
• Acts in a Lead role for the Application support team. Help team tactically execute day-to-day responsibilities and assists where needed.
• Supports mobile devices.

Travel Requirements

Travel

• Less than 5%

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED

Education

• Bachelor’s degree in Computer Science, Information Systems Management, Accounting/Finance, Engineering or a related field from an accredited college/university

Work Experience and Qualifications

• Minimum of 8 years of experience providing applications support, systems integration and system administration
• Experience in supporting business related systems.
• Experience with and understanding relational databases, Active Directory and Microsoft Office Suite.
• Understanding of Human Resources principles depending on role.
• Understanding of IT General Controls and how to operate within said controls
• Experience with Tier II and Enterprise level systems
• Ability to analyze situations/problems and determine a plan on how to address without a playbook using strong critical thinking skills
• Strong understanding of business/operational transactions and process flow as it relates to various types of Business Systems and related transactions.
• Install and configure application components. Tier II and Enterprise level systems.
• Troubleshoot and resolve day to day user issues including suspended transactions, End user issues, system performance, etc.
• Critical thinking skills are a requirement as this position will also fulfill lead related duties and assist the team with execution of responsibilities.
• Current knowledge in light programming/scripting (Powershell, VB, TSQL, etc)
• Experienced in identifying problems, gathering data, assembling requirements, and recommending solutions.
• Skilled at prioritizing and being able to work under the pressure of multiple demands while meeting/exceeding deadlines
• Experience with supporting databases, specifically SQL Server, SSRS, and SSIS.
• Experience working in a team-oriented and collaborative environment.

Other Knowledge Skills and Abilities Required

• Organizational and conflict resolution skills
• Exceptional Written and verbal communication skills
• Strong critical/analytical thinking skills.
• Strong business acumen and customer service attitude
• Excellent managerial and supervisory skills
• Ability to consistently deliver on deadlines, on time and within budget
• Excellent analytical and problem-solving skills
• Financial skills and ability to analyze financial data
• High tolerance of ambiguity
• Mindset of “value creation” (as opposed to task completion)