Job Summary:

HOURS: Hours 8:30am-5:00pm

Will be part of on call rotation after approximately 60-90 days of employment

As our Electronic Monitoring Agent, your mission is to ensure the accurate, timely, and ethical monitoring of individuals, fostering program compliance and contributing to the overall success of electronic monitoring initiatives.

Duties/Responsibilities:

• Install, remove, and conduct routine maintenance and cleaning of our equipment.

• Manage daily alerts.

• Manage case arrearage: make calls to participants to collect payments due on accounts.

• Managing new referrals, including scheduling and managing enrollments and installations

• Conduct other related services such as home detention monitoring and drug testing.

• Continuous monitoring and surveillance.

• Timely and accurate reporting.

• Communication and collaboration with team.

• Technical troubleshooting and maintenance.

• Feedback and improvement contributions.

• Travel under 30% is required

Skills/Abilities:

• Attention to Detail and Analytical Skills for accurate data interpretation.

• Ability to multi-task.

• Strong Communication Skills for effective collaboration.

• Reliability and Integrity in handling sensitive information.

• Empathy and Cultural Sensitivity in interactions.

• Patience and Resilience in handling challenging situations.

Education and Experience:

• High School Diploma or equivalent is REQUIRED. Some technical school or college is a plus.

• This position requires candidates to be at least 21 years of age due to job-related requirements.

• Knowledge of Criminal Justice preferred

• Bilingual- Spanish verbal and written communication preferred but is not required.

• Customer Service

Physical Requirements (With or without reasonable accommodation):

• Sitting: Over 70%

• Standing: 41% to 70%

• Walking: 41% to 70%

• Kneel: 41% to 70%

• Lift/Carry: Under 15 % and 5-25 lbs

• Fine Motor Movements: 41% to 70%

*** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.