Front Desk Agent - Night Audit
Benefits:
Benefits/Perks
We are seeking a dependable, detail-oriented Night Audit - Front Desk Agent to provide exceptional service to our guests during overnight hours. This role is responsible for managing front desk operations at night while completing daily audit procedures and financial reports. The Night Audit Front Desk Agent will assist guests with late check-ins and early check-outs, process payments, balance daily transactions, and ensure the hotel runs smoothly overnight. The ideal candidate is trustworthy, organized, and able to work independently while maintaining a friendly and professional demeanor.
Responsibilities
- Competitive salary
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Benefits/Perks
- Career Advancement Opportunities
- Competitive Compensation
We are seeking a dependable, detail-oriented Night Audit - Front Desk Agent to provide exceptional service to our guests during overnight hours. This role is responsible for managing front desk operations at night while completing daily audit procedures and financial reports. The Night Audit Front Desk Agent will assist guests with late check-ins and early check-outs, process payments, balance daily transactions, and ensure the hotel runs smoothly overnight. The ideal candidate is trustworthy, organized, and able to work independently while maintaining a friendly and professional demeanor.
Responsibilities
- Perform nightly audit procedures, including balancing daily transactions and preparing financial reports
- Assist guests with check-in and check-out during overnight hours
- Answer phones, emails, and in-person inquiries professionally and promptly
- Take and modify reservations as needed
- Issue room keys and process payments accurately
- Maintain communication with housekeeping and management regarding room availability and overnight issues
- Monitor hotel activity to ensure guest safety and security
- Maintain knowledge of hotel operations, policies, and procedures
- Ensure compliance with health, safety, and quality standards
- Complete required paperwork and reports accurately and on time
- Friendly, professional, and reliable personality
- Ability to work overnight shifts independently
- Familiarity with hospitality industry standards
- Proficient in English; additional languages are a plus
- Basic computer skills and ability to learn hotel systems
- Strong attention to detail and problem-solving skills
- Customer-focused attitude with the ability to resolve guest concerns calmly
- Ability to lift up to 30 pounds
