The Part-Time Warranty Coordinator is responsible for supporting the scheduling, client communication, and coordination of the warranty team to ensure that each client’s experience, during their warranty period and courtesy services on their home, meets or exceeds a uniquely exceptional experience. The Warranty Coordinator acts as an advocate for our clients and represents True Homes with the highest level of integrity, character, professionalism, and ethics.

Responsibilities:

• Serves our markets where homes under warranty do not exceed 350 closings
• Owns the client experience, communications, and expectations from closing through warranty period
• Responds to clients, trade partners, and internal team members in a timely manner
• Takes part in ongoing training and knowledge-based tasks to ensure that they are providing accurate information to clients as well as trade partners
• Triages simple client concerns and directs to appropriate trade partner for repair
• Follows up with clients and trades to ensure completion of services is timely, correct, and permanent
• Follows all processes and administrative procedures consistently, completely, and accurately
• Practices True Lean culture to eliminate waste
• Maintains multiple calendars and assists with scheduling
• Documents all client requests and concerns
• Performs other duties as needed or required

Results/Accountability:

• Completes required training and assessments by required deadline
• Documents and distributes all service requests immediately and consistently
• Receives Client Satisfaction ratings that meets or exceed company standards

Qualifications:

• High school diploma or GED required
• One to three years of call center, customer service, and administrative background required
• Professional phone etiquette required
• Residential construction background preferred

General Requirements:

• Excellent attention to detail
• Strong communication skills, written, and verbal skills
• Strong organizational skills
• Ability to work in a fast-paced environment
• Comply with all company policies and procedures
• Demonstrate the qualities and character traits as defined in the True Difference

Physical Requirements:

• Must be able to remain in a stationary position 75% of the time
• Associate needs to occasionally move about the office to access file cabinets, office equipment, etc.
• Constantly operates a computer and other office equipment