What’s in it for you?!

• Tremendous career advancement opportunities!
• Fitness Centers/Gym Subsidies and fitness trackers!
• Health and wellness programs!
• 401k company match!
• Employee stock purchase plan!
• Basic life insurance!
• Very generous PTO plus 14 paid holidays!
• PTO for volunteer work you are passionate about!
• Comprehensive benefits package with dental and vision!
• Pet Insurance!
• Flexible spending accounts!
• New Parents get 12 weeks of 100% PTO, for birth or adoption!
• Tuition reimbursement!

If that’s you, let’s talk!Job Type : ContractLocation : Salt Lake City, UtahPay : Great Pay!Job Description What you will be doing:

• Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies, and processes.
• Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers, and others.
• Process telephone requests for account information and application processing and communicate results to the customer.
• Maintain knowledge of comparable and competitor products.
• Respond to email and written inquiries.
• Responsible for the maintenance of existing accounts.
• Research, analyze, verify, reconcile, and perform appropriate account actions in a timely manner in accordance with established servicing guidelines.
• Focus on activities such as Financial Adjustments, Status Adjustments, Account Maintenance, and Customer Communications.
• Answer incoming calls and report conditions affecting customer satisfaction.
• Perform timely and accurate follow-up on account inquiries and provide accurate information on deposit products offered.
• Demonstrate strong problem resolution skills and solid organization and communication skills with a strong attention to detail.
• Escalate reports of exceptional service and complaints.
• Complete core corporate training and develop solid knowledge of systems.
• Self-motivate to consistently improve knowledge to advance service capabilities.
• Maintain knowledge of all Retail Servicing policies and procedures.
• Keep all training documentation organized and remain aware of new information.
• Operate within compliance policies and procedures.
• Perform manual research of accounts and record comments clearly.
• Process and update deposit applications on the system.
• Make outgoing calls to provide information and clarify questions.
• Ensure updates to the database are complete and accurate.
• Be proficient in all systems necessary to provide effective customer service.
• Assist in other business areas as needed and accurately track all work completed.
• Meet or exceed department standards for productivity and quality.
• Demonstrate flexibility and a team-oriented attitude to support the business.
• Identify system issues and process improvements.

Experience you will need:

• Minimum education: High School Diploma or Equivalent.
• Some banking experience or a customer service background.
• Excellent knowledge of multiple business area processes and procedures.
• Excellent knowledge of applicable department systems.
• Demonstrated ability to manage multiple priorities in a time-sensitive environment.
• Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
• Familiarity with Microsoft applications with emphasis on Word/Excel.
• Excellent oral and written communication skills.
• Excellent data entry skills.
• Proven ability to consistently meet individual, team, and department goals.
• Has developed specialized skills or is multi-skilled through job-related training.
• Takes a broad perspective to problems and identifies new, less obvious solutions.
• Completes work with a limited degree of supervision.
• Proven ability to meet strict attendance guidelines.

Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few daysDaman Lyng
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