Branch Manager
Powered by Service. Driven by People.
At Total Rentals, we're more than just an equipment rental company, we're a team of hard-working problem-solvers committed to keeping our customers moving. From construction sites to industrial operations, our crews deliver the gear, the service, and the know-how to get the job done right. We believe in taking care of our team the same way we take care of our customers: with reliability, respect, and pride in every interaction.
As the Branch Manager for Total Rental Center, you'll lead the day-to-day operations of the branch while overseeing employees, customer service, inventory, safety, and financial performance. You'll work closely with the team to keep operations running efficiently, develop employees, respond to customer needs, and ensure the branch meets its business goals.
This is a hands-on leadership role for someone who understands how operational decisions affect profitability, customer relationships, and the employee experience.
What You'll Do- Lead daily branch operations and oversee rental, parts, and equipment staff
- Set expectations, delegate responsibilities, and coach employees to support performance and development
- Review financial statements, manage the branch P&L, and identify opportunities to improve profitability
- Monitor operational performance and communicate results and priorities to the branch team
- Manage equipment, parts, and rental inventory based on customer demand and business needs
- Forecast inventory requirements to maintain appropriate availability while controlling excess inventory
- Conduct branch audits and inventory reviews and ensure corrective actions are completed
- Build and maintain strong customer relationships and resolve escalated concerns
- Identify changing customer needs and develop plans to support new revenue opportunities
- Partner with accounting to address past-due accounts and resolve customer payment concerns
- Promote and enforce company policies, safety procedures, and operational standards
- Maintain a safe, clean, fair, and productive work environment
- Encourage teamwork within the branch and across the organization
- Use Point of Rental or similar inventory and business management systems to support branch operations
You're a practical, hands-on leader who takes ownership of results and follows through on commitments. You're comfortable moving between employee leadership, customer concerns, financial performance, and operational priorities throughout the day.
You use data to make decisions, communicate expectations clearly, and address issues before they grow. You care about developing employees, building strong customer relationships, and creating a branch environment where safety, accountability, and teamwork are part of the daily operation.
Preferred Qualifications- High school diploma or GED required; college degree preferred
- 5–7 years of relevant operations, branch management, equipment rental, fleet, distribution, retail, or related experience
- Previous experience leading employees and managing performance
- Experience reviewing financial statements, managing a P&L, or being accountable for business results
- Experience managing equipment, parts, rental, fleet, or other physical inventory
- Strong customer relationship management and conflict-resolution skills
- Familiarity with rental, point-of-sale, inventory, or business management systems
- Strong organizational, analytical, and decision-making skills
- Clear written and verbal communication skills
- Valid driver's license with a clean driving record
- Ability to lift up to 40 pounds and safely navigate active work areas and jobsites
Salary offers are typically made between the entry and midpoint of the range and are based on factors such as experience, education, and internal equity.
Background Check & Pre-Employment Screening
All offers of employment are contingent upon successful completion of a pre-employment background check and drug screening. Background checks may include verification of employment history, education, criminal records, and references. For positions with access to company financial accounts or credit card programs, a credit history check may also be conducted.
All screening is conducted in compliance with the Fair Credit Reporting Act (FCRA) and applicable state and local laws. Candidates will be asked to provide written consent prior to any screening. If results include information that may affect a hiring decision, candidates will have the opportunity to review and respond to the findings before a final decision is made.
Total Rentals is an equal opportunity employer. Background check results are evaluated in context and do not automatically disqualify applicants.
Total Rentals' Commitment: Equal Opportunity for All
At Total Rentals, we believe great service starts with great people. We're committed to creating an inclusive, respectful workplace where every employee has the opportunity to contribute and grow. We do not discriminate based on race, color, national origin, religion, age, gender identity, sexual orientation, disability, veteran status, or any other protected class.
Staffing Agency Policy
Please note: Total Rentals does not accept unsolicited resumes or outreach from staffing agencies. Our internal hiring team manages all recruitment, and no individual at Total Rentals is authorized to enter into third-party agreements without prior written approval
