Aspasia Coffee and Bake Shop

Summary

Aspasia Coffee and Bake Shop is looking for a Shift Lead who wants to lead a team and to also have fun! This position contributes to Aspasia Coffee and Bake Shop by performing as the shift leader providing managerial support when the Store Manager or other business leaders are not available on-site. You will lead a team, ensure that customers receive exceptional service, and ensure that the establishment maintains high standards of cleanliness and efficiency. Additionally, you will be involved in the preparation and serving of Aspasia Coffee and Bake Shop Products.

Essential Duties and Responsibilities

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  Lead and motivate team members
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  Provide guidance and support to team members
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  Ensure that all team members adhere to company policies and procedures
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  Foster a positive and collaborative work environment
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  Greet and assist customers in a friendly manner
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  Address customer inquiries and resolve issues promptly
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  Prepare food and ensure quality and consistency in all products
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  Monitor inventory levels and restock as needed
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  Oversee the cleanliness of the bake shop
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  Manage cash handling procedures and perform opening and closing duties
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  Resolve problems with customers
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  Document issues to report back to upper management
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  Ensure compliance with health and safety regulations
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  Maintain cleanliness standards in accordance with health codes
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  Monitor and enforce proper food handling procedures
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  Transport product from the production kitchen to the retail store

Qualification

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  Previous experience in a quick service setting / kitchen
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  Excellent communication and interpersonal skills
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  Outstanding leadership skills
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  Exceptional organization and time management skills
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  Strong customer service skills
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  Basic math skills
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  Ability to work in a fast-paced environment
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  Ability to work as part of a team and collaborate effectively
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  Understanding of relevant health and safety regulations

Supervision

The employee performs work under the supervision of the General Manager.

Work environment and Physical Demands

• Work with hot, cold, and potentially hazardous equipment
• May be required to work in very warm or cold conditions for an extended period of time
• While performing the duties of this job, the employee is regularly required to stand
• The employee may frequently lift and/or move up to 50 pounds