Job Summary:

The Night Attendant is to provide outstanding customer service to all guests and visitors; handle check-ins/check-outs, assist with guest requests, provide courtesy patrol, maintain a clean and safe environment and ensure the safety and well-being of the guests.

Duties and Responsibilities:

• Customer Service: Assisting guests with their needs, answering questions, and resolving issues.
• Security: Monitoring premises, ensuring the safety of guests, and responding to security alerts.
• Housekeeping/Maintenance: Maintaining cleanliness, restocking supplies, and performing basic maintenance tasks.
• Record Keeping: Completing daily checklists, reports, and other required paperwork.
• Communication: Communicating effectively with colleagues and guests.

Skills

• Ability to work independently or within a team environment and remain motivated
• Able to communicate well with guests and provide professionalism and outstanding customer service to meet guests’ needs.

Success Factors:

• Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
• Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
• Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
• Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
• Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
• Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.

Safety and Security

· Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.

· Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.

· Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.