At University Partners, we create living experiences where students feel supported, connected, and set up for success. Our teams care about service, teamwork, and delivering communities students are proud to call home.

We’re looking for an Assistant Community Manager who can lead leasing and marketing efforts with confidence, energy, and strong operational follow-through.

Job Purpose
Support all leasing and marketing operations for the community. Oversee the Leasing team while partnering closely with the Community Manager on daily office operations.

Primary Duties & Responsibilities

• Assist the Community Manager with oversight, coaching, and training of the leasing team while ensuring all company standards are upheld
• Support Leasing Consultants in touring, leasing, and following Fair Housing guidelines
• Maintain accurate lease files and system records
• Meet regularly with the Community Manager and Market Director regarding leasing performance and operational needs
• Coordinate the full renewal process and ensure residents are contacted in a timely manner
• Complete monthly market surveys and recommend pricing adjustments
• Ensure leasing deadlines, follow up expectations, and quality standards are consistently met
• Manage the integrity and branding of all social media for the community
• Propose and execute marketing strategies to meet leasing goals
• Perform administrative tasks as assigned
• Actively support and learn Community Manager responsibilities to step in as needed

Specific Responsibilities

Daily/Weekly

• Monitor and respond to community email leads and resident inquiries
• Train leasing staff on phone etiquette and ensure all voicemails are returned promptly
• Train and support leasing staff on prospect handling, tours, and sales techniques; ensure consistent office coverage
• Review and approve lease files and ensure rental criteria are met; Yardi data entry may be delegated, but approvals remain with the Assistant Community Manager
• Ensure accurate Yardi traffic, follow up, work order, and lease data
• Approve pending leases daily and update renewal files once received
• Plan and execute campus events, promotions, advertising, and maintain a current marketing calendar
• Manage renewal season tasks, delegate outreach to the leasing team, and maintain renewal notebooks
• Maintain and update the community goal board
• Ensure work orders are entered correctly and all call backs are completed
• Oversee marketing and event planning with leasing staff

Monthly

• Review tour routes, availability, and leasing goals with Leasing Consultants
• Complete and maintain monthly market surveys and maintain relationships with competitors
• Plan and order print ads and uphold publication partnerships
• Review follow up programs and prospect management in notebooks and Yardi
• Create monthly leasing schedules
• Track leasing activity, availability, and support roommate matching for incoming residents
• Review staff schedules to ensure office coverage and marketing execution
• Review and revise Promotion Summary Forms; ensure deadlines are met
• Ensure the website is updated regularly and accurately
• Attend and support all community events and ensure they align with the Promotion Summary Form
• Oversee production and distribution of the community newsletter
• Approve all social media posts before publishing

Move-Out/Move-In

• Collaborate with leasing and management to complete roommate matching
• Support resident and guarantor communication related to move in/out
• Ensure all move-out processes follow company standards and staff are trained
• Oversee move-in packet development
• Organize inspection forms and summarize findings for the Community Manager
• Conduct full lease file audits before move-in and Yardi audits after move-in for accurate data
• Assist in planning and executing move-in day operations and traffic flow

Ongoing

• Train staff on leasing skills and resident service
• Evaluate unit pricing based on market conditions and budget goals
• Oversee resident services, activities, and leasing programs
• Support Community Manager in operational areas to prepare for future promotion
• Supervise and motivate the leasing team
• Lead weekly leasing meetings
• Ensure top-tier customer service standards
• Develop and monitor annual marketing plans
• Approve invoices and ensure timely submission

Qualifications

• Ability to read, interpret, and apply operating instructions and procedures
• Strong written and verbal communication skills, including the ability to present to groups
• Ability to calculate basic math, percentages, pro-rations, and occupancy metrics
• Strong problem-solving ability and professional customer service approach
• Previous property management and leasing experience preferred
• Strong listening, negotiation, and customer service skills
• Able to lead, train, and support staff
• Calm under pressure, organized, detail-oriented, and effective with time management
• Collaborative team player with excellent follow through
• Able to maintain confidentiality and accept constructive feedback
• Expert at using MS Suite (outlook, Word, Excel, Powerpoint), Canva
• Able to work weekends or overtime as needed

Education & Experience

• Bachelor’s degree preferred, or one to two years of related experience.
• Equivalent combinations of education and experience considered.

Preferred Skills

• Experience with Entrata or other property management system.

Budget Responsibility

• Coordinates and participates in gathering and organizing budget materials.

If you’re ready to grow your career in a fast-paced, student-focused environment, we’d love to meet you. Apply today to join a team that values your leadership, service mindset, and drive for results.

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