Apply now: IT Operations Engineer, location is Hybrid (3 days onsite in Somerville, MA). The start date is ASAP for this 4–6 month contract position.

Job Title: IT Operations EngineerLocation-Type: Hybrid (3 days onsite – Somerville, MA)Start Date Is: ASAPDuration: 4–6 Month ContractCompensation Range: $45-$55/hour W2Benefits: Eligible for Health, Dental, Vision, 401KMust be authorized to work in the U.S. This position is not eligible for sponsorship.

Job Description

Join a lean, highly collaborative IT team where you'll own technical solutions from concept through implementation while supporting a global technology environment. This role blends systems administration, advanced technical support, automation, AI, and systems integration, making it ideal for an IT generalist who thrives in fast-paced environments.

Day-to-Day Responsibilities

• Manage daily IT operations across MacOS, Google Workspace, and Okta.
• Troubleshoot Tier 2–Tier 3 technical issues involving systems, networking, applications, and user access.
• Own onboarding and offboarding processes, including zero-touch automation initiatives.
• Support and maintain integrations across approximately 100 internal systems.
• Design, implement, and improve automation solutions using scripting and AI tools.
• Partner with internal teams to identify technical improvements and drive projects from idea through deployment.
• Maintain documentation and ensure operational best practices.
• Serve as a hands-on contributor within a small IT organization where priorities shift frequently.

Minimum Requirements

• 4–6 years of IT Systems Administration, Systems Engineering, or IT Operations experience.
• Strong experience supporting MacOS environments.
• Hands-on administration of Google Workspace.
• Experience administering Okta for identity and access management.
• Experience with system integrations.
• Exposure to Infrastructure as Code.
• Tier 2–Tier 4 troubleshooting experience.
• Experience owning technical projects from concept through implementation.
• Hands-on scripting and automation experience.
• Hands-on experience leveraging AI tools to improve workflows or automate processes.
• Strong analytical and troubleshooting skills.
• Ability to work independently with minimal oversight.
• Comfortable in a lean IT organization with shifting priorities.
• Excellent communication and documentation skills.

Preferred Qualifications

• AWS or Google Cloud Platform experience.
• Cybersecurity or compliance/audit experience.
• Experience building workflow automations across multiple platforms.
• Experience supporting global IT environments.
• Exposure to zero-touch provisioning solutions.