JOBTITLE:Assistant Manager of Volunteer Operations (Paid Position)

Employer:Martin Luther King Community Center

DEPARTMENT:Administration

REPORTSTO:Manager of Volunteer Operations

Salary:$21.00/hour

Hours:9:00am to 4:00pm 3 days per week (preferably Wednesday, Thursday, Friday)

Benefits:Paid Time Off, Paid Holidays

SUMMARY:

TheAssistantManagerof Volunteer Operations is a paid position andisresponsibleforproviding operational and administrative support to theManager of Volunteer Operations.This position works closely with theManager of Volunteer OperationsandMLKProgram Coordinators. TheAssistant Manager of Volunteer Operationshelps to support the effective operation of our robust volunteer community through scheduling, databaseadministrationand recordkeeping. This role is vitaltothevolunteer experience and the success of our many programs thatserve andsupport our diverse community.

DUTIESANDRESPONSIBILITIES:

• Assistsin the operation and upkeep ofBloomerangVolunteer.

• Generatesroutine reports on volunteer participation,hoursand engagement.

• Monitorsdatabase accuracy andperformregular audits of records.

• Assistsvolunteers with system access, accountupdatesand basic troubleshooting.

• Assistswith documentation related to volunteer programs,proceduresand workflows.

• Ensure records are complete,accurateand up to date.

• Monitors upcoming shifts and proactively fill vacancies.

• Assistsin managing schedule changes, cancellations, and substitutions.

• Assistswith planning volunteer staffing needs forspecial eventsand projects.

• Performsotherrelateddutiesasassignedbymanagement.

• Assistvolunteers with responsibilities when necessary.

SUPERVISORYRESPONSIBILITIES:

• This position has no supervisory responsibilities.

QUALIFICATIONS:

• Oneto twoyearsrelated experience and/or training, or equivalent combination of education and experience.

• Employment contingent upon successful background screening.

• Computerskillsrequired:

• DatabaseManagement(BloomerangVolunteer);

• SpreadsheetSoftware(Excel);

• WordProcessingSoftware(Word);and

• ElectronicMailSoftware(Outlook).

• Otherskillsrequired:

• Professionalandrespectfuldemeanor.

• Excellentverbal and writtencommunicationskills.

• Abilitytoworkbothindependentlyandaspartofateam.

• Capacitytojugglecompetingtasksandresponsibilities.

• Strongorganizationalskills,meticulous attention todetail.

• Compassionateand empatheticapproach to serving the MLK community.

COMPETENCIES:

• Communication Communicates well and has good listening skills.

• Community Relationship Success:Treats all volunteers, staff, clients,donorsand members of the community with dignity and respect. Resilient in handling stressful and challengingsituationswhilemaintaininga positive attitude. Problem solves and can pivot to meet the challenges of the situation.

• Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plansforadditionalresources;Setsgoalsandobjectives;Organizesorschedulesother people and their tasks; Develops realistic action plans.

PHYSICALDEMANDSANDWORKENVIRONMENT:

• Frequentlyrequiredtostand.

• Frequentlyrequiredtowalk.

• Frequentlyrequiredtosit.

• Frequentlyrequiredtoutilizehandandfingerdexterity.

• Continuallyrequiredtotalkorhear.

• Occasionallyexposedtooutsideweatherconditions.

• Whileperformingthedutiesofthisjob,thenoiselevelintheworkenvironmentis usually moderate.

• Theemployeemustoccasionallyliftand/ormoveupto30pounds.