Our Story So Far

Founded in 1862, FAO Schwarz is one of the oldest and most iconic toy retailers in the world. Frederick August Otto Schwarz dreamed of a marvelous, bountiful emporium full of extraordinary, one-of-a-kind toys from all over the world. His dream became a reality, and as one of America's oldest brands, we have provided this wonder to families for more than 160 years.

The Job

The Jellycat Diner Experience Associate will be responsible for delivering the in-store Jellycat Diner Experience, selling plush diner food and exclusive Jellycat merchandise. This role will serve as an ambassador for the brand, and is an enthusiastic and motivated team player who is passionate about using brand and product knowledge to guide guests and generate sales.

This is a part-time opportunity with weekly hours in the 20-29 range.

Reporting to: Sales & Experience Manager

What You’ll Do

Guest

• Be a confident performer, using scripted talking points with added individual flair to make the experience feel unique.
• Build authentic connections with guests to effectively guide them through the steps of service.
• Be able to adapt your style to engage both children and adults as they visit us in the store.
• Apply and adapt our selling vision to effectively handle more than one guest simultaneously without compromising the guest experience.
• Demonstrate great selling techniques to meet or exceed sales goals and KPIs.
• Be the expert in your area and ensure all information provided is accurate.

Team

• Make recommendations to evolve and innovate the characters and/or experience to excite our guests.
• Share expertise with colleagues to help elevate experiences for our guests.

Store

• Complete weekly assigned administrative tasks to ensure all experience supplies are available to fulfill guest orders.
• Be able to replenish areas of the store as needed to maintain standards.
• Escalate any maintenance issues that may prevent delivering the experience as planned.

What You Have

• 1+ year experience in a fast-paced premium retail or experience-based environment.
• An engaging and theatrical personality that can captivate an audience in all environments.
• Ability to remain positive and in character for extended periods of time without losing any of your magic.
• Experience in a performance, acting, music, or dance background a plus.
• Familiarity with a premium or experience-based retailer a plus.
• Capable of lifting up to 25 pounds, and bending, twisting, and standing for long periods of time.
• A love of the FAO and Jellycat brands that translates to fantastic guest experiences and a continued development of product knowledge.
• Excellent communication, collaboration, and interpersonal ability.
• Ability to demonstrate ownership of a department and complete weekly checklists to maintain supply and inventory levels.
• Flexible availability in line with a Flagship Retail environment across days, evenings and weekends.

This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.