Job Summary:

The Maintenance/Grounds Assistant position is responsible for assisting with and learning the skills to provide upkeep of the general property, its equipment, systems, rooms, furnishings interiors or exteriors of the hotel and provide proper guest services under the direction of Engineering Supervisor, Director of Engineering or General Manager.

Some Areas of Responsibilities:

• To continually support and improve engineering services that effectively address problems affecting both guests and associates.
• Guest Rooms - plunging toilets, unclogging drains, repairing all types of hardware, plumbing, electrical equipment including lamps, air conditioners, cosmetic items, replacing electrical switches and outlets and programming TV's.
• Public Areas - plunging toilets, unclogging drains, repairing and/or adjusting all types of hardware, plumbing, electrical, HVAC equipment and cosmetic items.
• Pool - provide a clean and safe pool environment by ensuring that pool chemicals maintain safe levels and is clean and clear according to state guidelines (if CPO certified).
• Fire Alarm/Life Safety System - to monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems. To have a working knowledge of fire sprinkler and emergency power systems.
• Energy Conservation - to observe energy and utilities usage in the hotel and on the grounds. To look for ways to conserve energy and report any ideas to the Engineering Management.
• Tools - to clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel. To see that all tools used are returned to the shop and secured in proper storage area. To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management.
• Emergencies - to be available for any emergencies and act in an engineering capacity to protect our guests and associates and preserve the building and its systems during the emergency. To act as quickly and responsibly as possible to return the building to its normal operating status. To inform Engineering Management of any such emergencies.
• Accident Prevention and Safety - to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger associates or guests of the hotel and to take immediate action to correct any hazardous conditions found.
• Records - to read, log, track and interpret readings from meters, gauges and other measuring units. To maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts.
• Departmental Duties - to clean all engineering areas as directed by Engineering Management.
• Work in a neat and efficient manner, keeping work areas clean and well organized.
• To serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel. This assignment shall be at the discretion of Engineering Management or the hotel General Manager.
• Complete all work assigned in a safe and professional manner.
• Maintain communications with supervisors to ensure that all needed materials, tools and supplies are available or on order.
• Follow up on any items that may be on back order.
• Keep the supervisor updated on assignments.
• Provide training and technical advice to other engineers as needed or requested.
• Strive to become an independent mechanic, able to analyze problems and to formulate plans to get work done quickly with a high degree of quality.

Requirements:

• The Maintenance/Grounds Assistant must be willing and can work a varied schedule that may include evenings, nights, holidays, and weekends.
• Basic knowledge of painting, drywall, HVAC, electrical and plumbing preferred.
• General knowledge of machines and basic hand and power tools
• Certified Pool Operator (preferred but not required)
• The ability to work in a fast-paced environment
• Ability to perform job functions with attention to detail, speed, and accuracy
• Engineering Technician must be able to lift, push, and pull items that weigh up to 50 pounds
• 1-3 years of previous hotel maintenance experience preferred
• Ability to utilize basic technology including smartphones and computers.

Success Factors:

• Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
• Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
• Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
• Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
• Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
• Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.

Safety and Security

• Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
• Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.
• Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

Additional Responsibilities:

• Any other duties assigned by your supervisor, Chief Engineer, or General Manager