Island Grad Inc. is a nonprofit organization dedicated to empowering Pasifika Islander students through education, advocacy, and community engagement. As we continue to expand our impact, we remain committed to culturally responsive practices rooted in patience, reciprocity, and respect. We foster an environment where students develop a strong sense of belonging, build resilience, and achieve academic success.

The Customer Service Representative serves as the first point of contact for students, families, community members, and organizational partners. This role provides exceptional customer support by responding to inquiries, assisting with programs and services, maintaining accurate records, and ensuring every interaction reflects Island Grad Inc.'s mission, values, and commitment to culturally responsive service.
 

RESPONSIBILITIES

• Respond to phone calls, emails, and online inquiries in a professional and timely manner.
• Provide information about Island Grad Inc.'s programs, services, events, and resources.
• Assist students, families, and community members with questions and direct them to the appropriate staff or department.
• Maintain accurate records, update databases, and document customer interactions.
• Schedule appointments, meetings, and program registrations as needed.
• Resolve routine concerns and escalate complex issues to the appropriate team members.
• Support outreach activities, workshops, and community events when required.
• Prepare correspondence, reports, and other administrative documents.
• Collaborate with team members to ensure high-quality service and positive participant experiences.
• Maintain confidentiality while handling sensitive student and organizational information.
• Perform other customer service and administrative duties as assigned.
   

At Island Grad Inc., you'll be part of a mission-driven organization dedicated to empowering Pasifika Islander students through education, advocacy, and community. Joi a supportive team, grow professionally, and make a lasting impact while helping shape the next generation of leaders.