Server Lead – BotanyaPosition Summary

The Server Lead is responsible for delivering exceptional guest service while leading by example on the dining room floor. This role supports the front-of-house team by maintaining service standards, assisting with daily operations, and ensuring smooth service throughout each shift. The Server Lead is not a management position but serves as a senior team member who helps maintain efficiency and provides guidance to fellow servers. This position may occasionally be responsible for opening or closing the restaurant.

Responsibilities

• Provide outstanding, friendly, and professional service to all guests.
• Lead by example by following Botanya's service standards and hospitality expectations.
• Assist servers with table service, food running, guest requests, and problem-solving during service.
• Help maintain an organized and efficient dining room throughout the shift.
• Ensure all side work is completed correctly and on time.
• Support the team during busy periods to ensure smooth service.
• Communicate effectively with the kitchen, bar, and fellow team members.
• Help train and mentor new servers on service standards and procedures.
• Monitor the dining room to ensure cleanliness, organization, and guest satisfaction.
• Handle minor guest concerns professionally and escalate issues to management when necessary.
• Assist with opening and closing duties as assigned, including preparing the dining room, completing checklists, and securing the restaurant at the end of service.
• Maintain knowledge of the food, beverage, wine, and cocktail menus to confidently assist guests.
• Follow all health, safety, sanitation, and company policies.

Qualifications

• Minimum 2 years of serving experience in a full-service restaurant.
• Previous leadership or senior server experience preferred.
• Strong knowledge of food, wine, cocktails, and hospitality standards.
• Excellent communication and teamwork skills.
• Ability to remain calm and organized in a fast-paced environment.
• Positive attitude with a strong commitment to guest satisfaction.
• Availability to work evenings, weekends, and holidays as needed.
• Ability to occasionally perform opening and closing responsibilities.

Physical Requirements

• Stand and walk for extended periods.
• Lift and carry up to 30 pounds.
• Ability to bend, reach, and move efficiently throughout the restaurant.

Reporting Structure

Reports directly to the General Manager and Assistant General Manager.