About Eastman:

Established in 1992, Eastman began with a passion for making high-quality, hand-made orchestral string instruments. Now encompassing the world class brands of Eastman, Wm. S. Haynes Co., S.E. Shires Co., Backun Musical Services, Laskey Mouthpieces, and Bourgeois Guitars, Eastman Music Company produces some of the finest wind and string instruments for musicians at all levels. Eastman Music Company is one of fastest growing and most exciting companies to work for in the music industry today and has established a reputation for providing excellent product support and customer service.

Responsibilities

Accurately enters and processes orders submitted by dealers as well as sales staff in the field

Answering customer inquiries with a professional manner and attitude

Responds to emails from sales staff and dealers

Assists customers with returns and replacements

Provides dealers with accurate pricing and delivery information

Updates dealer accounts

Establishes rapport with customers to ensure that all dealers feel important and valued

Cleary defines dealer issues and helps find resolutions

Escalates issues or concerns to the appropriate people when clear resolutions are not available

Monitors orders issued with scheduled shipment dates to ensure deliveries are on time

Works with purchasing personnel to help meet customer delivery requirements

Obtains a thorough knowledge of all Eastman instruments and accessories

Recommends alternate products based on cost, availability, and specification

Actively participates in improving our processes

Qualifications

Previous music industry sales and/or customer service experience is preferred

Excellent verbal and written communication skills

Basic computer knowledge in Windows and Excel

Ability to multitask

A high level of critical thinking/problem solving skills

Ability to work in a fast-paced production setting

Must be able to learn quickly in a constantly changing environment

Excellent Organizational and time management

Employment Type

Full-time position (minimum 40 hours per week) On site only (There is no option for remote work for this position) 

Benefits

Medical, Dental, Vision, Matching 401(k), Paid Holidays and Vacation

Applying

To apply, please email your résumé and cover letter to ------------

Please, no unsolicited phone calls.