JOB TITLE

Customer Service & Operations Associate

Full-Time

JOB DESCRIPTION

This is a full-time position open for immediate hire. As a Customer Service & Operations Associate, we will provide you with training to handle your responsibilities well! The majority of your responsibility will be to answer questions from customers with fantastic and cordial professionalism. We’re looking for team members with a positive perspective to interact with as we complete the goals for the day! Written and verbal communication skills are highly prized, and will help you succeed in coordinating with team members on various tasks and corresponding to customers by email and phone. If you have an ambition to grow and develop yourself at a rewarding place and also foster a wonderful work place for your fellow team members, then we’re a right fit for each other!

Description of some of your daily responsibilities:

• Communicate with customers by email and over the phone to answer their questions and resolve issues with professionalism
• Help customers with making their purchase and answering any product questions they may have
• Assist in fulfilling and shipping orders to customers
• Helping with general office tasks and errands
• Publish product listings to our e-commerce website
• Work well both individually after instruction has been given and in team environments to complete projects well and on-time
• Assist with organizing inventory and related tasks
• Research online for new electronics gadgets. Your inquisitiveness will enable you to explore the big world of electronic devices, from phones, gaming devices, and exploring what new gadgets are coming to market soon!
• Assist with product marketing tasks, email newsletters, PPC ads, writing product descriptions, and more

COMPENSATION

• $34,000 to $39,000 annual salary, depending on experience
• Bonus potential based on performance
• Potential for rapid growth in the company provided to those without outstanding reliability and performance in their roles
• Paid holidays when the office is closed (New Years, Memorial Day, Labor Day, Thanksgiving, Christmas)
• 14 days of paid vacation annually
• Medical insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Life insurance coverage

BENEFICIAL ASPECTS

• Small family-like office environment where your thoughts are heard and input is valued
• We value and reward people who take initiative and are self-starters
• Not a pigeonholed role, you will be able to switch tasks and have exposure to many different responsibilities within the company
• Easygoing and positive team members

QUALIFICATIONS

• Must have professional email/written and oral communication skills
• Excellent time management and organizational skills
• Must be detail-oriented and have strong analytical skills
• Ability to receive feedback and take action when appropriate
• Strong enthusiasm and commitment
• Must be reliable and commit to a consistent schedule
• Previous office experience, customer service, or management experience in an e-commerce business a plus
• Proficiency in Microsoft Office applications
• High school graduate or equivalent
• 40 hours a week minimum is required
• Must be authorized to work in the United States

THE COMPANY

BoxWave Technologies is a company focused on the latest and coolest gadgets! We create a wide range of accessories for the latest electronic devices and gadgets in a wide range of industries! We’re a small company with 6 team members currently and are expanding our business reach with high quality individuals. Our workplace is based on family-like dynamics, geared towards those with good interpersonal relationship skills with a desire to grow and be rewarded for successfully accomplishing goals. Individuals who succeed at their role are recognized and rewarded with advancement in position within the company and financial compensation. Self-starters and committed team members are highly valued and appreciated. We firmly believe, as the company grows, the contributors within the company should also participate personally in the growth. These are our underlying principles of success we operate from every day.