Company: Defined Entertainment Design LLC

Location: Thousand Oaks, CA (On-site / Hybrid)

Type: Full-Time, Hourly

Pay: $34-39 Per Hour

Benefits: Flexible schedule and PTO

About the Role

We are seeking a skilled Lead Programmer and AV Systems Engineer to join our team at Defined Entertainment Design LLC. You will lead the programming and engineering of custom audio-visual (AV) and automation systems for residential and commercial clients. This is a hands-on technical leadership role involving system design, programming, troubleshooting, client support, and team coordination in a fast-paced environment.

Key Responsibilities Company Description

• Lead programming and configuration of Control4 automation systems, Araknis networks, Ubiquiti networks, cameras, and access control systems.
• Design and optimize enterprise-level networks while monitoring and supporting hundreds of active client systems to ensure high reliability and minimal downtime.
• Work with team to handle end-to-end project workflow: estimates/designs → hookup sheets → bench configuration/testing → installation support → client training/handover.
• Provide remote troubleshooting and phone support for clients, prioritizing urgent issues (e.g., internet outages) and deciding on tech support coverage vs. billable work.
• Perform monthly computer support for clients using Splashtop (scheduling, remote access, Mac permissions).
• Maintain internal IT systems (Windows PCs, QuickBooks servers, Control4 licensing).
• Collaborate with installation, design, and QA teams to maximize efficiency, profitability, and client satisfaction.
• Manage vendor relationships and leverage tech support (Control4, Snap, Ubiquiti, etc.).
• Document systems, processes, and client setups; maintain trackers and to-do lists.

Required Skills & Experience

• Strong experience with Control4 programming and Composer.
• Proficiency in network design and management (Ubiquiti UniFi, Araknis, OvrC).
• Hands-on AV system integration, configuration, troubleshooting, and remote support.
• Experience with Google Workspace, and client management tools.
• Ability to create estimates, hookup sheets, and detailed documentation (photos, guides, diagrams).
• Excellent problem-solving, prioritization, and client communication skills.
• Valid driver’s license and ability to occasionally go on-site for support or setups.

Nice-to-Haves

• Experience with Control4 drivers, custom programming, or enterprise networks.
• Experience with QuickBooks. 
• Familiarity with Splashtop, IObit tools, WordPress/Elementor, or similar.
• Previous leadership or mentoring experience in a small team.

What We Offer

• Hourly pay of $34–$39/hour depending on experience.
• Flexible schedule and Accrued PTO.
• Opportunity to work on diverse, high-end AV and automation projects.
• Supportive team environment with experienced colleagues and strong QA/installation support.
• Tools and resources needed to succeed (GSuite admin access, vendor dealer codes, etc.).
• Retirement Plan 

How to Apply

Send your resume and a brief note about your experience with Control4, Ubiquiti, or AV systems to: I------------

We encourage applications from detail-oriented problem solvers who thrive in a client-facing technical role.