Front Of House Staff Job Description 

Reports To: General Manager, Shift Runners

Mission Statement:

It is our mission to provide our customers with excellent food and coffee in a fun and energetic environment.  We strive for friendly, intentional and knowledgeable service that provides our customers with a consistent experience each time.  We are committed to serving high-quality products while creating a dynamic and community oriented atmosphere for our staff and clientele.  Our dedication to community extends past our local environment and insists that we recycle, reuse, and minimize waste as much as possible.

We strive to create and foster a supportive community for all people that emphasizes clear and direct communication and mutual respect.  All members of our staff are valued for the unique experience that they bring to our company and are offered opportunities for personal and professional growth throughout every stage of employment. 

General Expectations:

A Front Of House Staff worker performs the following tasks to ensure they work effectively and efficiently during their shift. They need to prepare a variety of food and drink products, maintain clean and sanitized work areas, bring a positive attitude to work every day, and follow company policies.  Additionally, they are expected to prioritize customer service and follow direction from Shift Runners.

Hours:

• Flexibility with their schedule
• Weekend availability required
• FT 32-40 hours

Schedule/scheduling:

• Responsible for following company policies in regards to lateness, clock ins/outs, and shift switches
• Proactive in requesting time off with minimum of 3 weeks advance notice in accordance with company policies
• Proactive in communicating errors in clock ins/outs in a timely manner

Training:

• Present, engaged, and participatory in training and focused on developing skills
• Receptive to positive and constructive feedback
• Work with fellow team members to develop a solid team.

Customer Service/Hospitality:

• Prioritizing customers above everything else and making sure to set an example for excellent customer service
• Must be knowledgeable about food-related offerings and store promotions
• Provides excellent customer service through positive attitude, proactive communication, and connecting with customers

Communication with Shift Runners:

• Ability to communicate to shift runners about questions, issues, problems, and concerns that may arise
• Receives delegation and direction in a variety of work tasks on the floor
• Makes sure to contribute to the shift in positive ways

Cleanliness/sanitation:

• Cleanliness and tidiness to be maintained in all areas of the store, especially in service and dining areas
• Follows all health and safety standards, and maintains workplace cleanliness throughout shift

Food and drink presentation/Quality:

• Food preparation duties including preparing sandwiches and salads to order for customers, labeling and packing up orders, making and serving beverages, and working in an organized and efficient manner
• High quality in presentation of all products
• Complies with all health and safety standards

Other requirements

• Receptive to feedback from Shift Runners, management, and co-workers
• Positive, upbeat attitude behind the counter
• Belief in mission statement and core values and ability to model and uphold them.
• Abide by company’s policies and procedures along with safety and health code guidelines in accordance with state and city food safety regulations.
• Maintains proper attendance and punctuality

Compensation and Benefits:

• Hourly: $15.25 + Tips
• Shift Meal: $22 each day
• Insurance: Health, Dental, and Vision Insurance Available after 90 days
• Matching 401K: Matching 401K after a year or 1500 hours
• Sick Time: 5 days (Accrual one hour of sick time for every thirty (30) hours worked, up to forty (40) hours per year. Eligible to use after 90 days.)

This job description in no way states or implies that these are the only duties to be performed by this employee. The employer retains the right to change or assign other duties to this position

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The person in this position needs to move about the cafe to perform at different stations quickly. They need to be able to stand on their feet for up to 8 hours. They need to position themselves to move products from below the counter and reach above their head. They need to frequently communicate accurate information with customers and coworkers. They need to observe customer and employee interactions. Shift runners must be able to distinguish sweet, sour, and bitter flavors when dialing in espresso and product quality control. They are constantly using knives, grasping pitcher handles, and constructing food and drink products. The employee must be able to move items weighing up to 50 pounds around the cafe.