Our company is looking for a front desk supervisor. To join our growing team, please review the list of responsibilities and qualifications.

Responsibilities for front desk supervisor

• Manage guest requests, inquiries and complaints
• This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available
• Assists the Hotel Operations in creating, developing and implementing an effective strategy of organization for the Front Desk and Bell Desk of the Hotel, ensuring maximum guest service and satisfaction
• Assists in the management of the room inventory function, to maintain highest possible room occupancy, and average daily rate
• Assists the Hotel Operations department in monitoring and completing guest check-ins, guest checkouts, pickups, and billing discrepancies to ensure maximum guest satisfaction
• Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures
• Access and work with Konomi and Synkros to review player data, free night coupon availability and redemption
• Monitor scheduled occupancy, arrival times and cancellations and other projected volume indicators to ensure that the assigned locations have proper staffing and guidance
• Run the established daily reports and any other required miscellaneous reports, as required
• Reviews departmental guest complaints, ensuring corrective action is taken

Qualifications for front desk supervisor

• Must have solid computer skills to include core Microsoft applications and OPERA knowledge is a plus
• Thorough knowledge of hotel and Front Office operations
• Proficiency in Microsoft Office, Opera Property Management System, Know Cross
• Minimum 1 year experience as a hotel front desk agent
• Must be able to work any shift (AM, PM or Overnight)
• Ability to speak other languages is a plus